Leasing Consultant

Afton Properties • San Bernardino, CA

5d • Onsite

About The Position

Afton Properties, Inc. is seeking a full-time Leasing Consultant for a garden-style property with 250–300 units. The Leasing Consultant markets and leases properties to prospective tenants, conducts tours, processes applications and lease agreements, and maintains knowledge of the local real estate market. This role serves as a frontline representative and initial point of contact for prospective residents and tenants, requiring strong customer service and communication skills and the ability to multitask in a fast-paced environment.

The position involves frequent movement around the property, including touring the community and inspecting units. The schedule is five days per week: Monday, Wednesday, and Friday from 9:00 a.m. to 6:00 p.m.; Tuesday and Thursday from 10:00 a.m. to 7:00 p.m. Employees may be scheduled to work weekends, and work on Fridays and Saturdays is required due to leasing volume. Additional duties may be assigned at the community manager’s discretion.

Compensation is $22.00–$24.00 per hour, based on experience. Eligible team members may earn performance-based annual bonuses of $4,000–$8,000; bonuses are not guaranteed. Benefits include medical, dental, and vision options with an employer contribution; 401(k) with matching after 30 days; a 20% rental discount for qualified full-time employees after six months; paid vacation; 56 hours of paid sick leave; and paid holidays.

Requirements

• Valid driver’s license.
• Customer service experience.
• Prior leasing skills are required.
• Basic computer knowledge, including Internet, Excel, Outlook, Word, and OneDrive.
• Knowledge of virtual and in-person touring.
• Ability to provide excellent customer service and communicate effectively.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Spanish and English language skills preferred.
• Knowledge of Yardi and Rent Cafe is a plus.

Responsibilities

• Schedule and conduct tours of available units, highlight property features, and answer prospective residents’ questions.
• Pre-qualify prospective residents, process rental applications, verify personal references, and use Yardi and a CRM system to track information and ensure files are complete.
• Negotiate leasing terms and conditions, close deals, and help ensure a smooth move-in process.
• Respond to tenant inquiries, resolve maintenance issues, and provide customer service that meets company standards.
• Advertise available units using a variety of media and promotional materials.
• Maintain accurate records of unit availability in Yardi and the CRM system, updating information as needed.
• Prepare and understand leasing paperwork, including housing applications, move-in information, lease files, renewal letters and leases, brochures, move-out requests, and other leasing- and resident-relations forms.
• Stay informed about local market trends and competitors, and provide information about the property and surrounding issues such as expansion, zoning, and crime.
• Keep the leasing office, tour path, vacant apartments, amenities, and community curb appeal clean; notify appropriate staff of identified issues.
• Inspect apartment homes to ensure they meet company move-in standards before residents’ move-in dates.
• Represent the company professionally and assist with marketing programs assigned by the manager.
• Work required Friday and Saturday shifts; employees may also be scheduled to work weekends.
• Perform additional duties as assigned at the community manager’s discretion.

Benefits

• Medical, dental, and vision options with employer contribution.
• 401(k) with matching; eligible after 30 days of employment.
• 20% rental discount for qualified full-time employees after six months of employment.
• Paid vacation.
• 56 hours of paid sick leave.
• Paid holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and a flexible birthday holiday.
• Performance-based annual bonuses of $4,000–$8,000; bonuses are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed