Leasing Consultant

FCA Management, LLC•Virginia Beach, VA

23d•$21 - $23•Onsite

About The Position

The Leasing Consultant coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The position also supports community marketing and occupancy initiatives, maintains leasing and resident information in property-management software, prepares apartments and common areas for tours and move-ins, responds to resident and client/owner concerns, and completes related administrative and reporting duties. The position reports to the Property Manager.

Requirements

High school diploma, GED, or employment history demonstrating relevant sales, marketing, internet, and customer-service experience sufficient to resolve complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Ability to apply sales skills, including generating leads, presenting, qualifying prospects, and closing.
Proficiency in word processing, property-management software, and spreadsheet programs; Yardi and/or OneSite experience is preferred.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Fluency using the internet for marketing, advertising, and sales, including Craigslist, Google and other search engines, and websites.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to access all exterior and interior parts of the community and amenities.
Ability to stand, walk, and/or sit for extended periods and to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule that includes weekends and/or holidays.
Routine local travel may be required for training, market research, or other work duties.

Nice To Haves

Experience with Yardi and/or OneSite property-management software.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications, completing credit and criminal-background screening, preparing lease and move-in documents, and supporting move-in and lease signing.
Inspect apartments before move-in and coordinate outstanding make-ready items with the maintenance team.
Monitor market and competitor conditions; develop and implement marketing plans and follow established policies for concessions, specials, and occupancy programs.
Create and carry out marketing activities to generate community traffic, including resident referrals, employer outreach, internet marketing, and community-specific programs.
Use on-site property-management software to track availability and leasing activity and maintain resident and prospect information.
Inspect the marketing corridor, tour route, show units, model, amenities, and leasing office; communicate maintenance needs and maintain an appealing presentation.
Follow up with prospects and new residents to support leasing decisions and satisfaction, using email, notes, cards, telephone calls, or other contacts.
Support lease renewals by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve problems, and route or document requests as appropriate.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
Monitor compliance with applicable policies, procedures, regulatory requirements, organizational standards, and operational processes; report violations or infractions.
Follow safety policies and promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Identify and suggest improvements to community efficiency, profitability, and productivity.
Keep up with changes in technology, leasing and sales tools, processes, and industry standards through training and other information sources, and apply that knowledge to the role.