Leasing Consultant

Avenue5 Residential • Dallas, TX

19d

About The Position

The Leasing Consultant coordinates activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role interacts directly with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. It requires a focus on others’ needs through listening, understanding, empathy, and respect, while promoting excellent customer service and a quality living experience.

The position also supports property operations through resident relations, leasing records and reports, apartment and grounds inspections, coordination with maintenance, and clerical assistance to management. The Leasing Consultant must comply with company policies and applicable health and safety rules and laws, and may perform other duties as assigned.

Requirements

• High school diploma required.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver renewal documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into appointments to tour the property.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations throughout tenancy by ensuring requests receive prompt and accurate responses.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to needed repairs.
• Assist with processing resident work order requests and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to increase resident retention.
• Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan with 10 paid holidays, including a community service day and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED