Leasing Consultant

The Scion Group•San Marcos, TX

21d•Onsite

About The Position

The Experience Team Member (ETM) supports The Scion Group’s student-living communities by delivering exceptional customer experiences and building strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. The position is based at the assigned property and includes daytime business hours as well as an after-hours on-call rotation.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligible to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize customer interactions and communication, and provide tours of the community and its amenities.
Share feedback with management about sales barriers and customer objections.
Carry out sales and engagement initiatives outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across platforms to engage customers.
Help plan, promote, and execute customer-experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping related to opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.