Leasing Consultant

The Scion Group•New Brunswick, NJ

4d•$21 - $22•Onsite

About The Position

The Leasing Consultant, referred to in the description as an Experience Team Member (ETM), supports Scion’s commitment to exceptional customer experience and strong community partnerships. The position combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. It is based at the assigned property and includes daytime business hours and an after-hours on-call rotation.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize customer interactions and communication, and provide community and amenity tours.
Provide management with feedback about sales barriers and customer objections.
Carry out sales and engagement initiatives as outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across various platforms to engage customers.
Help plan, promote, and execute customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain general knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping related to opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.