Leasing Consultant - Highland Hills

Dominium•Dallas, TX

10d•Onsite

About The Position

Dominium is seeking a Leasing Consultant for Highland Hills, a 250-unit apartment community in Dallas, Texas. The role combines customer service and sales, with a focus on leasing apartments. The Leasing Consultant engages prospective residents by phone, email, text, online, and in person; presents the property and available homes; builds rapport; conducts tours; and follows up with prospective residents. The role also involves supporting customers with applications and affordable-housing eligibility documentation, maintaining accurate records in Yardi property management software, and complying with Fair Housing laws and company standards. The Leasing Consultant helps maintain a welcoming and presentable community by inspecting homes scheduled for tours and checking the tour path. The role may include off-site marketing, occupancy initiatives, community events, resident retention support, and other projects assigned by a supervisor. The position requires effective communication and people skills, basic math, Microsoft Office proficiency, and availability to work evenings and weekends, potentially across all seven days of the week as needed. A valid driver’s license may be required.

Requirements

High school diploma or equivalent education.
Effective verbal and written communication skills, including the ability to communicate in English orally and in writing.
Well-developed people skills and the ability to interact professionally and cordially with varied personalities and situations.
Basic math skills for calculating rent payments, deposits, application fees, pet fees, and interest.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Reasoning ability and the ability to focus on established goals and sales requirements.
Ability to work evenings and weekends, including seven days a week as needed.

Nice To Haves

Sales and/or other customer service experience; hospitality, restaurant, and retail experience may translate well.
A valid driver’s license may be required.

Responsibilities

Greet and assist prospective residents by phone, email, text, and in person.
Build rapport with prospective residents and provide property tours.
Present available units and close leases in accordance with company standards.
Follow up promptly with prospects who do not lease immediately.
Inspect and prepare homes scheduled for tours and ensure the tour path is clean and presentable.
Maintain knowledge of property features and nearby schools, hospitals, banks, shopping, transportation, and amenities, and communicate this information to prospects.
Follow Fair Housing laws and company policies.
Complete a Guest Card for every interaction and accurately enter information in Yardi PMS software.
Guide customers through application completion and collect documentation required for affordable-housing eligibility.
Participate in off-site marketing and traffic-generating initiatives to support occupancy goals.
Support community events and resident retention efforts.
Complete projects assigned by the supervisor.