Leasing Consultant - Highland Hills
About The Position
Dominium is seeking a Leasing Consultant for Highland Hills, a 250-unit apartment community in Dallas, Texas. The role combines customer service and sales, with a focus on leasing apartments. The Leasing Consultant engages prospective residents by phone, in person, and online; presents the property and available units; builds rapport; follows company tour and sales standards; and follows up with prospects. The position also involves complying with Fair Housing guidelines, maintaining a professional appearance, documenting interactions in property management software, and helping customers complete applications according to company policies. The role supports community occupancy and resident experience through property presentation, outreach, community events, and resident-retention efforts. Dominium offers a competitive salary, incentive bonus program, training and development, career growth, and community volunteer and outreach programs. Eligible employees may receive a comprehensive benefits package.
Requirements
- High school education or equivalent.
- Effective verbal and written communication skills, including the ability to communicate in English orally and in writing.
- Well-developed interpersonal skills and the ability to work with varied personalities and situations in a friendly, outgoing, and professional manner.
- Basic math skills to calculate rent payments, deposits, application fees, pet fees, interest, and similar amounts.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Reasoning ability and the ability to focus on established goals and sales requirements.
- Ability to work evenings and weekends, including seven days a week as needed.
- A valid driver’s license may be required.
Nice To Haves
- Sales and/or other customer service experience; hospitality, restaurant, and retail experience are identified as relevant.
Responsibilities
- Greet and assist prospective residents by phone, email, text, and in person; build rapport and provide property tours.
- Present available units, close leases according to company standards, and promptly follow up with prospects who do not lease immediately.
- Inspect and prepare homes scheduled for tours daily, and ensure the tour path is clean and presentable.
- Maintain knowledge of property features and nearby schools, hospitals, banks, shopping, transportation, and amenities, and communicate this information to prospects.
- Follow Fair Housing laws, complete a Guest Card for every interaction, and accurately enter information in Yardi PMS software.
- Guide customers through application completion and collect required documentation for affordable housing eligibility.
- Participate in off-site marketing activities and traffic-generating initiatives to support occupancy goals.
- Support community events and resident-retention efforts, and complete projects assigned by the supervisor.
Benefits
- Competitive salary
- Incentive bonus program
- Training and development programs
- Career growth
- Community volunteer and outreach programs
- Basic Life and AD&D insurance
- Employee, Spouse and Child Supplemental Life and AD&D insurance
- Short- and Long-Term Disability insurance
- Medical coverage
- Dental coverage
- Vision coverage
- Optional Health Savings Accounts
- Medical and Dependent Care Flexible Spending Accounts
- Voluntary Accident, Critical Illness, and Whole Life benefits
- Employee Assistance Program
- 401(k) plan
- Health and Financial Wellness Programs
- Paid Time Off, including Paid Holidays and Floating Holidays
- Paid Parental Leave
- Education Reimbursement
- Employee Recognition
- Dominium Employee Emergency Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
