LEASING CONSULTANT - The Grove at Perry
About The Position
The Leasing Consultant works under the direct supervision of the Community Manager and/or Assistant Manager. The role assists with developing and implementing advertising, special promotions, and resident services programming; supports marketing; and is responsible for leasing the property. The Leasing Consultant establishes and maintains relationships with prospective and current residents and is expected to demonstrate excellent attendance, communication, professionalism, and the ability to build lasting business relationships. The position also supports resident and property operations, including service-request tracking, resident selection, lease renewals, lease-package preparation, rent and other collections, and move-in and move-out processes. The role may include housekeeping duties and assisting with emergencies or property tasks when management is absent. The employee must be able to access property grounds and structures, conduct tours and inspections, and communicate with applicants, residents, vendors, and supervisors.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Ability to communicate verbally, in writing, and by reading in English.
- Ability to work a flexible schedule, including evenings and weekends.
- Professional work ethic and appearance.
- Ability to travel for property business; a government-issued state ID or valid driver’s license may be required based on management’s assessment of location, property, or business needs.
- Ability to access all areas of the property grounds and structures, including multilevel structures, with or without an elevator.
- Ability to work with a computer for at least seven hours daily, either standing or sitting.
Nice To Haves
- Proficiency in One Site.
- At least one year of property management experience.
- Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
Responsibilities
- Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
- Assist with development and implementation of resident services programming, advertising, and special promotions.
- Use the maintenance software program to enter and track service requests.
- Assist in attracting, screening, and selecting prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
- Prepare market surveys and traffic reports.
- Manage the lease renewal process.
- Determine the needs of prospective residents.
- Prepare lease packages.
- Collect late rent and other monies due to the property.
- Assist with move-in and move-out processes.
- Answer the telephone and greet prospective and current residents pleasantly and positively.
- Respond to incoming calls from the corporate office or calls related to property operations.
- Contact guests by phone and/or email within 24 hours or less of their initial visit and send thank-you cards.
- Perform housekeeping duties as needed.
- Travel as needed to conduct property business.
- In the absence of the Community Manager or Assistant Community Manager, assist with emergencies, log resident service requests, inspect vacant apartments, and handle other property needs.
- Open the model apartment for tours and complete daily inspections of the tour route and model for appropriate curb appeal.
- Communicate with applicants, residents, vendors, and supervisors by email, phone, or in person regarding day-to-day property operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
