Leasing Consultant

Avenue5 Residential•Plano, TX

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role works directly with prospective and current residents to support occupancy, resident retention, and client satisfaction, while providing excellent customer service and promoting a quality living experience. The Leasing Consultant handles leasing and resident documentation, follows up with prospects, supports resident requests, and helps maintain the property’s presentation, safety, and cleanliness. The role also provides clerical support to management and may assist with resident activities.

Requirements

High school diploma.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate effectively and sensitively with all levels of management.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

At least one year of previous sales experience.
At least one year of previous residential leasing experience.
Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

Provide excellent customer service to prospective and current residents and promote a quality living experience.
Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
Keep model apartments in touring condition and orient prospective and current residents to the property.
Process renewal paperwork and deliver documentation to current residents monthly.
Maintain accurate, detailed records of traffic activity in the computer system.
Follow up with prospective residents by phone, mail, or email and convert phone traffic into scheduled property tours.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files and review move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time.
Complete daily opening and closing procedures.
Support resident relations by ensuring requests are answered promptly and accurately.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
Assist with resident work order requests and ensure work is completed in a timely manner.
Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
May assist with planning and implementing resident activities to increase resident retention.
Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan.
10 paid holidays, including a community service day and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.