Leasing Consultant

Avenue5 Residential•Dallas, TX

17d

About The Position

Avenue5 Residential is seeking a Leasing Consultant for The Grace at Creekside. The role coordinates activities related to apartment rentals, move-ins, move-outs, and lease renewals. The Leasing Consultant works directly with prospective and current residents to support occupancy, resident retention, and client satisfaction while providing excellent customer service and promoting a quality living experience. The position also supports resident relations throughout each resident’s tenancy, property operations, leasing administration, and safety and cleanliness. The consultant works with the maintenance team and management, maintains accurate records and confidential resident files, and complies with company policies and applicable laws and safety requirements.

Requirements

High school diploma required.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance required.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Minimum of one year of previous sales experience preferred.
One year of previous residential leasing experience preferred.
Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

Provide excellent customer service to prospective and current residents and promote a quality living experience.
Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
Maintain model apartments in touring condition and orient prospective and current residents to the property.
Process renewal paperwork and deliver documentation to current residents monthly.
Record traffic activity accurately in the computer and follow up with prospective residents by phone, mail, or email.
Convert phone inquiries into scheduled property tours.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
Support resident relations by ensuring requests are handled promptly and accurately.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
Assist with processing resident work order requests and ensure work is completed in a timely manner.
Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
May assist with planning and implementing resident activities to increase resident retention.
Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
Competitive pay.