Leasing Consultant

Hawthorne Residential Partners•Wildwood, FL

19d

About The Position

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of the Live It culture. The role focuses on creating standout experiences and meaningful connections with prospective and current residents. Leasing Consultants lead apartment tours, plan and attend resident events, respond to inquiries, and help ensure prospects and residents feel welcomed and supported. The position includes leasing, resident service, community engagement, and marketing support. Leasing Consultants work toward a 40-hour schedule, with one weekday off each week. The leasing office is open Monday–Friday, 9:00 AM–7:00 PM; Saturday, 10:00 AM–4:00 PM; and Sunday, 1:00 PM–5:00 PM. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven approach to day-to-day work.
Clear communication skills in person, over the phone, and online.
Customer-focused service approach aligned with kindness, community, and connection.
Ability to connect with people, overcome objections, and persuade prospects.
Willingness to be coached on Hawthorne’s standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience is preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours highlighting the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and new-move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist in marketing the property through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and support from the Learning and Development team for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including birthday time off.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.