Leasing Consultant

CYPRESSBROOK MULTIFAMILY MANAGEMENT LP•Temple, TX

25d

About The Position

Cypressbrook Multifamily Management is seeking a high-energy, service-driven Leasing Consultant to provide professional leasing and administrative support. The role helps maintain high occupancy and strong resident relations by demonstrating apartments and community features, processing applications and leases, communicating with prospective and current residents, and supporting community operations. The position requires compliance with Fair Housing regulations and company expectations, along with a flexible schedule that may include evenings and weekends.

Requirements

High school diploma or equivalent required.
Fair Housing Certification, or willingness to obtain it before leasing activity or interacting with prospective residents.
Two years of relevant customer service experience; leasing experience is also preferred.
Strong oral and written communication, interpersonal, and customer-service skills.
Professional appearance and demeanor; neat and clean throughout the workday and when present at the community.
Ability to work a flexible schedule, including evenings and weekends.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and Outlook, and community software.
Must pass a background check and drug screening.
Ability to maintain a positive attitude and respond effectively to customer concerns.
Ability to comply with expectations in the employee handbook.

Nice To Haves

Some college.
Leasing experience.
Experience with property management software.

Responsibilities

Greet prospective residents, demonstrate units, highlight community features, and work to close leases.
Complete and process rental applications, background checks, and lease agreements in accordance with Fair Housing regulations.
Respond professionally and promptly to phone calls, emails, and walk-in traffic.
Update availability, follow up with prospects, and maintain guest cards and leasing records.
Monitor apartment readiness for move-ins and conduct inspections as needed.
Participate in marketing efforts, neighborhood outreach, and competitor market surveys.
Assist with planning and hosting resident events and retention initiatives.
Maintain accurate records in the property management system and assist with administrative tasks.
Report maintenance issues and follow up on service requests to support resident satisfaction.
Participate in training to comply with new or existing laws.
Support the community team and respond to customer concerns in a way that avoids escalation.