Leasing Consultant (Bilingual)

StoneCreek•Indianapolis, IN

1d•$24 - $26•Onsite

About The Position

The Leasing Consultant is responsible for maintaining high physical occupancy by attracting and retaining qualified residents. The role handles leasing, marketing, and positive resident relations at Scandia Apartments in Indianapolis, Indiana. The schedule is Monday through Friday, 9 a.m. to 6 p.m.; Saturday, 9 a.m. to 5 p.m.; and Sunday, noon to 5 p.m., with weekend shifts rotating among the leasing team.

Requirements

At least 2 years of experience in multifamily property management leasing.
Spanish bilingual proficiency.
Ability to work the stated schedule, including rotating weekend shifts.
Sales and closing ability, including overcoming objections and disciplined follow-up.
Customer service, problem-solving, and conflict-resolution skills.
De-escalation skills when working with frustrated residents.
Clear, professional communication and etiquette.
Knowledge of Fair Housing and legal compliance.
Marketing and CRM proficiency.
Organizational and administrative ability.
Ability to collaborate with a team.
Ability to sit at a desk and work on a computer for extended periods, stand and walk, give tours, meet potential residents, lift up to 15 pounds at times, and traverse properties with stairs in varied weather.

Nice To Haves

Entrata experience.

Responsibilities

Maintain current knowledge of prices, property information, and comparable properties in the market.
Conduct sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, giving community tours, showing apartments, and supporting resident move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Follow up with all leads in the CRM/PMS within 24 hours.
Complete daily work-order callbacks to support resident satisfaction.
Follow company policies and procedures and complete required monthly training in the company LMS.
Design and execute marketing activities to generate community traffic, using internet marketing tools and community-specific plans and programs.
Inspect the leasing tour and show units daily to ensure they meet company standards, and communicate maintenance and upkeep needs to the maintenance team.
Support the lease-renewal program by preparing renewal letters and packages, contacting and meeting with renewing residents before move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve or document problems, and convey requests to the appropriate people.
Perform other related duties as assigned.

Benefits

Monthly bonuses.
On-site housing discount.
Accrued vacation: up to 10 business days during the first year, 15 business days during the second year, and 20 business days after five years.
12 paid holidays per year, including a holiday for the employee's birthday.
Educational programs.
401(k) with company match up to 4% of eligible compensation.
Health insurance coverage options.
Dental insurance.
Vision insurance.
Company-paid life and AD&D insurance.
Company-provided long-term disability insurance and short-term disability available at reasonable rates.
Flexible Spending Accounts for eligible healthcare or dependent-care expenses.
Employee Assistance Program for employees and immediate family members, eligible from the first day.
Wellness program with incentives for participating in health-related activities.