Leasing Consultant (Bilingual), Residential
About The Position
The Leasing Consultant is the property’s sales representative and supports the community’s leasing, resident retention, and occupancy goals. The role provides current and prospective residents with an exceptional customer experience. The ideal candidate builds relationships, plans events, takes initiative, and remains flexible to meet the community’s day-to-day needs. The position involves presenting the property to prospective residents, maintaining prospect and resident records, processing applications and renewals, supporting property operations, and assisting the Property Manager with reports, communications, resident activities, and other community needs. The role requires compliance with company policies and applicable housing laws, excellent customer service, and a varied schedule that may include weekends and holidays as required.
Requirements
- Excellent written and verbal communication skills for effective communication with residents, employees, peers, vendors, and owners.
- Excellent attendance.
- Excellent customer service skills.
- Ability to work a varied schedule, including weekends and holidays as required.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Positive attitude and a high level of professionalism.
- Bilingual written and verbal abilities may be required based on the specific needs of the property.
- Ability to walk, stand, use stairs, and bend daily; conduct property tours in various weather conditions; and carry moderate items such as papers, boxes, event items, collateral, books, and small parts. The job may be sedentary at times.
Nice To Haves
- Bachelor’s degree preferred.
- Prior leasing and/or property management experience preferred.
- Preferred computer software experience includes MS Word, MS Excel, MS Outlook, and YARDI®.
Responsibilities
- Greet prospective residents and professionally present property features and benefits.
- Conduct business in accordance with company policies and procedures and applicable Fair Housing, ADA, Fair Credit Reporting Act, and other federal, state, and local laws pertaining to multifamily housing.
- Implement and enforce company policies and procedures.
- Maintain a professional, friendly atmosphere in the leasing center, clubhouse, and other resident-facing areas.
- Inspect models and market-ready units before showings to ensure they are presentable.
- Relay incoming calls to appropriate contacts.
- Understand local competition and monitor market trends and offerings.
- Complete paperwork accurately and on time.
- Maintain active guest cards and follow up with prospects until they have chosen a home.
- Regularly inspect the property and report deficiencies to the Property Manager.
- Assist the Property Manager with daily and weekly reports, resident communications, move-ins and move-outs, office supply inventory, and market surveys.
- Maintain resident files with current information, properly filed according to company policy.
- Process leasing applications according to company policy and procedure manual guidelines.
- Oversee the lease renewal program to optimize renewals.
- Provide excellent customer service.
- Plan and oversee resident activities with the Property Manager.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA) and Flexible Spending Plans (FSA)
- 401(k) plan with employer match
- Holidays, vacation, and sick time
- Parental leave
- Tuition assistance
- Matching Gift Program
- Voluntary employee-paid benefits, including critical illness and accident insurance, identity theft protection, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
