Leasing Consultant (Bilingual), Residential
About The Position
The Leasing Consultant is the property’s sales representative, supporting the community’s leasing, resident retention, and occupancy goals. This customer-service-oriented role provides current and prospective residents with an exceptional experience. The ideal candidate builds relationships, plans events, takes initiative, and remains flexible to meet the community’s day-to-day needs. The role presents property features and benefits, supports leasing and renewal activity, maintains resident and prospect records, and assists the Property Manager with reports and community operations. The Leasing Consultant is expected to comply with company policies and applicable laws, provide professional service, and help maintain the appearance and effective operation of the property.
Requirements
- Excellent written and verbal communication skills to communicate effectively with residents, employees, peers, vendors, and owners and support efficient operations.
- Excellent attendance.
- Excellent customer service skills.
- Ability to work a varied schedule, including weekends and holidays, as required.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Positive attitude and a high level of professionalism.
- Bilingual written and verbal abilities may be required based on the specific needs of the property.
- Ability to walk, stand, use stairs, and bend daily; conduct property tours in varied weather conditions; and carry moderate items such as papers, boxes, event items, collateral, books, and small parts. The job may be sedentary at times.
Nice To Haves
- Bachelor’s degree preferred.
- Prior leasing and/or property management experience preferred.
- Preferred computer software experience includes MS Word, MS Excel, MS Outlook, and YARDI®.
Responsibilities
- Greet prospective residents and professionally present the property’s features and benefits.
- Conduct business in accordance with company policies and procedures and applicable federal, state, and local laws, including Fair Housing, ADA, and the Fair Credit Reporting Act.
- Implement and enforce company policies and procedures.
- Maintain a professional, friendly atmosphere in the leasing center, clubhouse, and other areas where residents and prospects may interact with staff.
- Inspect models and market-ready units before showing them to ensure a quality appearance.
- Relay incoming calls to the appropriate contacts.
- Stay informed about local competition, market trends, and offerings.
- Complete paperwork accurately and promptly.
- Maintain active guest cards and follow up with prospects until they choose a home.
- Regularly inspect the property and report deficiencies to the Property Manager.
- Assist the Property Manager with daily and weekly reports, resident communications, move-ins and move-outs, office supply inventory, and market surveys.
- Maintain resident files with current information, filed according to company policy.
- Process leasing applications according to the company’s policies and procedures manual.
- Oversee the lease renewal program to optimize renewals.
- Provide excellent customer service.
- Plan and oversee resident activities with the Property Manager.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA) and Flexible Spending Plans (FSA)
- 401(k) plan with employer match
- Holidays, vacation, and sick time
- Parental leave
- Tuition assistance
- Matching Gift Program
- Voluntary employee-paid benefits, including critical illness and accident insurance, identity theft protection, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
