Leasing Consultant

Keener Group•Jacksonville, AR

26d•Onsite

About The Position

The Leasing Consultant supports the operation of a multifamily residential property by providing excellent service to prospective and current residents, presenting apartments and community amenities, and guiding prospects through leasing and move-in. The role also supports lease renewals, marketing, resident communications, property readiness, and coordination with maintenance. The position is non-exempt and eligible for overtime, with a minimum schedule of 40 hours per week. Employees must follow company procedures and applicable housing, accessibility, and consumer-reporting laws, and may be asked to assist at other Keener properties as needed. The role requires a high level of energy, accountability, attention to detail, and a commitment to anticipating and exceeding resident and customer expectations. The Leasing Consultant works as part of a team and independently, under the direction of the Community Manager and/or Leasing Manager, and may receive additional assignments from management. The work takes place primarily indoors, with frequent outdoor work in all conditions. The job involves walking and inspecting property, communicating with residents and prospects, using office and rental software, and meeting deadlines in a fast-paced, customer-service-oriented environment.

Requirements

At least six months of experience in customer service, sales, or retail.
High school diploma or equivalent.
Superior customer-service skills, including the ability to manage difficult situations.
Strong ability to close.
Ability to work weekends and flexible schedules as assigned, and to be available evenings, nights, and weekends for staffing needs and emergencies.
Ability to reason logically, define problems, collect relevant information, establish facts, draw conclusions, and take appropriate action.
Strong attention to detail, organizational planning, time management, and communication skills.
Ability to follow written and verbal directions and complete tasks despite frequent interruptions.
Willingness to travel to and assist at other Keener properties as needed.
Computer skills with word-processing and spreadsheet software, the internet, email, and on-site rental system software; basic computer and office-software knowledge.
Valid driver’s license and automobile insurance.
Ability to comprehend, speak, and write English.
Ability to meet the position’s physical requirements, including frequent standing and walking; bending, stooping, squatting, climbing stairs, reaching, pushing or pulling, and lifting or carrying items of varying weights.
Ability to work in a fast-paced, customer-service-oriented environment, meet deadlines under pressure, work as part of a team and independently, and resolve conflict professionally.
Ability to comply with company safety rules and job procedures, and to perform the duties and performance standards of the position.

Nice To Haves

College degree preferred.

Responsibilities

Conduct business in accordance with company policies and procedures and applicable laws, including Fair Housing laws, the Americans with Disabilities Act, and the Fair Credit Reporting Act.
Provide superior customer service and represent Keener Management with a positive attitude, pride, and accountability.
Use lead-management software and ensure leads are cleared from the queue daily.
Inspect pre-leased apartments before move-in and maintain the cleanliness and presentation of the leasing office, tour paths, vacant apartments, amenities, and property curb appeal.
Show the property and apartment homes to prospective residents; explain pricing, floor plans, amenities, benefits, and other offerings to address prospects’ needs and support leasing.
Guide prospective residents through leasing and move-in promptly while following company procedures and Fair Housing requirements.
Assist with lease renewals, distribute and follow up on renewal notices, and maintain accurate apartment availability and resident renewal information.
Communicate with the maintenance team, randomly review work-order completion status, and coordinate timely apartment turnover after move-out.
Distribute company or community notices to residents and follow company procedures for safety and emergencies.
Provide clerical support, including answering phones, taking messages, and filing.
Assist management with marketing strategies to increase property traffic and internet leads, and shop competitive properties to keep local market statistics current.
Maintain confidentiality of sensitive paperwork and information.
Review notices to vacate with the Community Manager and/or Leasing Manager, identify causes and problem areas, and develop process-improvement plans.
Resolve resident complaints and service requests in accordance with company policies, and work toward resident satisfaction survey scores above the industry index for move-ins, work orders, and pre-renewal surveys.
Inspect ready-to-show apartments regularly, report physical occupancy status daily, and coordinate with maintenance and management to support apartment readiness.
Promote the Keener Cares culture and company strategic goals, and provide strong service to residents, vendors, and colleagues.
Perform additional duties as assigned by the Community Manager and comply with supervisory instructions and company policies.
Travel to other Keener properties as needed and use personal transportation for property inspections, neighborhood surveys, bank trips, and visits to the corporate office.
Follow company safety rules, use appropriate safety equipment, report unsafe conditions and incidents, and complete assigned monthly safety courses.