Leasing Consultant

MMS Group•Cincinnati, OH

5d•$18 - $19•Onsite

About The Position

The GoldOller Leasing Consultant serves as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering positive resident relationships. The role is responsible for leasing available apartment homes, supporting marketing initiatives and resident retention efforts, and representing the community in a welcoming and professional manner. The Leasing Consultant supports occupancy, rental income, and renewal goals; handles leasing and administrative tasks; responds to resident needs; and helps maintain the community and its grounds. The position may earn over $1,000 per month in commissions on move-ins and renewals. Weekend work is required as scheduled.

Requirements

Outgoing, personable, and compassionate, with the ability to connect with people from diverse backgrounds.
Strong sales and customer service skills.
Proficiency with Microsoft Office.
Strong multitasking and organizational abilities.
Working knowledge of Fair Housing.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced, high-demand environment.
Conflict-resolution skills, using a calm, direct, and empathetic approach.
Strong relationship-building skills with residents, coworkers, and vendors.

Nice To Haves

Property management knowledge.
Experience with RealPage systems, including OneSite and AIRM.

Responsibilities

Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Collect and post application fees, administrative fees, deposits, and other revenue promptly.
Assist with delinquency follow-up, notices, and lease violation reporting and corrective actions as directed.
Represent GoldOller positively and communicate regularly with the Community Director about community needs.
Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
Complete reports and software entries accurately and on schedule; maintain a clean, organized leasing office and use company equipment responsibly.
Attend meetings and required training, complete safety checklists, and perform additional duties as assigned.
Promote resident relations by assisting with complaints and rent collection, encouraging teamwork, and reinforcing company policies and best practices.
Meet a closing ratio of at least 25% and employee shopping report scores of at least 80%; complete the daily checklist.
Walk the property, including amenities, tour paths, vacant units, grounds, trash areas, and common areas, and help keep them clean and debris-free.
Inspect, photograph, and document apartments before move-in and complete move-in inspections.
Monitor and respond to leads and inquiries within 24 hours, follow CRM guidelines, answer calls professionally, and welcome walk-ins.
Show apartments using approved leasing procedures and rates; screen applicants using approved credit and criminal screening systems.
Complete lease files, renewal agreements, and required addendums.
Review advertising sources, report issues or opportunities to management, conduct assigned market surveys, and monitor neighborhood trends.
Maintain branded, professional community postings and signage.
Enter resident service requests, dispatch maintenance promptly, and conduct quality-check calls.
Contact residents with upcoming lease expirations, support retention goals of at least 60%, upload Notices to Vacate immediately, and communicate renewal opportunities to management.
Provide clear, professional notices and communications; refer residents to supportive service groups when appropriate.
Help develop newsletters, outreach programs, move-in gifts, and resident events; assist in planning and attending monthly resident activities.
Address service requests, noise complaints, resident concerns, and conflicts promptly and professionally.
Participate in court hearings and appeals when required.
Work weekends as scheduled.

Benefits

12 paid holidays, plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, including vacation, personal, and sick time, increasing with tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents per dollar saved, on up to 5% of pay.
Paid maternity, adoption, and parental leave after 2 years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.
Potential to earn over $1,000 per month in commissions on move-ins and renewals.