Leasing Consultant, Full-Time

The Scion Group•West Lafayette, IN

11h•Onsite

About The Position

The Leasing Consultant, also referred to in the posting as an Experience Team Member (ETM), supports The Scion Group’s commitment to exceptional customer experiences and strong community partnerships. The position combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. The job is based at the assigned property and includes daytime business hours and an after-hours on-call rotation.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize customer interactions and communication, and provide community and amenity tours.
Share feedback with the management team about sales barriers and customer objections.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to help ensure timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.