Full - Time Leasing Consultant

University Partners•Blacksburg, VA

About The Position

The Leasing Consultant supports the community’s leasing, occupancy, and resident-retention goals by delivering an exceptional experience from initial inquiry through move-in and renewal. The position conducts tours, manages prospect follow-up, processes applications and lease documents, assists residents, and supports marketing initiatives while complying with Fair Housing laws and company policies. The role also supports resident-retention campaigns, coordinates with the maintenance team, maintains tour-ready community spaces, assists with move-ins and high-volume turnover activities, and completes leasing and administrative tasks as assigned. Responsibilities may change based on community and business needs.

Requirements

Strong customer service, sales, communication, and relationship-building skills.
Professional, positive, and enthusiastic approach to assisting prospects and residents.
Ability to conduct engaging tours and effectively communicate the community’s value.
Strong organizational, follow-up, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to read and understand lease documents, policies, and operating procedures.
Ability to maintain accurate records and protect confidential information.
Proficiency with basic business math, including percentages, rates, discounts, and prorated amounts.
Ability to work independently and collaboratively as part of a team.
Proficiency with Microsoft Office.
Ability to work evenings, weekends, holidays, and overtime based on community needs.
High school diploma or GED required.
Ability to stand, walk, bend, reach, and move throughout the community; tour apartments, amenities, common areas, and outdoor spaces; work indoors and outdoors in varying weather; and occasionally lift or carry leasing materials, office supplies, and event items.
Reliable attendance and schedule flexibility are required.

Nice To Haves

Experience with Entrata or another property management system.
Bachelor’s degree in business, marketing, hospitality, communications, or a related field.
Previous experience in leasing, sales, customer service, hospitality, marketing, or property management.
Student housing or multifamily housing experience.

Responsibilities

Provide professional, responsive service to prospects, residents, parents, guarantors, visitors, vendors, and university partners.
Respond to leasing inquiries, identify prospect needs, conduct community tours, and communicate available apartments, pricing, amenities, and lease terms.
Use effective sales, follow-up, closing, and objection-handling techniques to achieve leasing and occupancy goals.
Maintain accurate prospect, applicant, lease, and resident information in Entrata.
Guide applicants through the application process and obtain required documentation, payments, and signatures.
Prepare accurate leases, addenda, and move-in documents for management review and approval.
Follow all Fair Housing laws, company policies, and confidentiality requirements.
Maintain consistent prospect follow-up and accurate guest cards, traffic records, and communication notes.
Support resident-retention and renewal campaigns through timely outreach and document preparation.
Respond to resident questions and concerns, enter work orders, and coordinate follow-up with the maintenance team.
Inspect the model, leasing path, amenities, signage, and common areas to ensure they remain clean, attractive, and tour-ready.
Maintain a professional and organized leasing office and complete assigned opening and closing procedures.
Assist with outreach marketing, resident events, referral programs, and other occupancy-building initiatives.
Maintain awareness of competitor pricing, availability, amenities, and promotions.
Assist with roommate matching, apartment inspections, move-in coordination, and high-volume turn activities.
Distribute keys, parking decals, access credentials, and other move-in materials according to property procedures.
Complete lease-file audits, data reviews, and other administrative responsibilities as assigned.
Perform additional duties as directed by the Community Manager or immediate supervisor.