Leasing Consultant

Avenue5 Residential, LLC • Frisco, TX

23h • $19 - $20

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rental activities, move-ins, move-outs, and lease renewals. The role involves interacting directly with prospective and current residents to support maximum occupancy, resident retention, and client satisfaction. The consultant provides excellent customer service and helps create a quality living experience for residents.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• One year of previous residential leasing experience.
• Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

• Listen to residents’ and prospects’ needs and demonstrate empathy and respect.
• Provide excellent customer service to prospective and current residents.
• Generate and handle leasing traffic, qualify prospects, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate records of leasing traffic in the computer system.
• Follow up with prospective residents by phone, mail, or email and convert phone inquiries into scheduled appointments.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time.
• Complete daily opening and closing procedures.
• Respond promptly and accurately to resident requests throughout their tenancy.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and notify maintenance of needed repairs.
• Help process resident work orders and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to support resident retention.
• Comply with company policies, health and safety requirements, and applicable laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED