Leasing Consultant

BH Management Services, LLC•Nashville, TN

29d

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market, lease, and renew apartment leases in accordance with Company standards and Fair Housing guidelines, while providing excellent customer service. The role demonstrates a strong commitment to the service needs of internal and external customers and represents the company professionally and courteously. Under the direction of the Community Manager, the Leasing Consultant supports the property's daily marketing, administrative, and financial operations. The position requires knowledge of the community, local market competitors, leasing processes, and relevant documents. It also involves preparing leases, touring prospects, inspecting apartments, managing prospect communications and records, and assisting with community operations.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, must have a state leasing license or be able to obtain the required license(s) within the timeframe required by law.

Responsibilities

Support the property's daily marketing, administrative, and financial operations under the direction of the Community Manager.
Maintain a strong understanding of the community and local competitors' specials and floor plans.
Maintain comprehensive working knowledge of leasing units and documents in accordance with Company standards and Fair Housing guidelines.
Process lease application paperwork for the Community Manager's approval and prepare new lease contracts.
Inspect target and show units before greeting and touring prospective renters; tours may include vacant or model units and common or amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Understand, use, and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and promptly in the Property Management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay up to date with promotions and leasing incentives.
Assist with completing the Move Out Vacant Inspection Checklist accurately and by the deadline required by Company standards.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure community policies are followed and address issues, if applicable.
Perform other duties as assigned.