Leasing Consultant

MMS Group•Fort Wayne, IN

21d•$19 - $20•Onsite

About The Position

The GoldOller Leasing Consultant serves as the primary point of contact for prospective and current residents, providing exceptional customer service and fostering positive resident relationships. The role leases available apartment homes, supports marketing and resident retention initiatives, and represents the community in a welcoming and professional manner. The schedule is Wednesday through Sunday and includes weekend hours. The position supports community financial and occupancy goals, leasing and marketing activity, administrative operations, resident relations, and general maintenance coordination. It requires timely follow-up with prospects and residents, accurate records and lease documentation, property walks, and support for community events and move-ins.

Requirements

Outgoing, personable, and compassionate, with the ability to connect with people from diverse backgrounds.
Strong sales and customer service skills.
Proficiency with Microsoft Office.
Strong multitasking and organizational abilities.
Working knowledge of Fair Housing.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced, high-demand environment.
Conflict-resolution skills and a calm, direct, and empathetic approach.
Strong relationship-building skills with residents, coworkers, and vendors.

Nice To Haves

Property management knowledge.
Experience with RealPage systems, including OneSite and AIRM.

Responsibilities

Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Collect and post application fees, administrative fees, deposits, and other revenue promptly.
Assist with delinquency follow-up, preparation and delivery of notices, and reporting lease violations.
Represent GoldOller positively and communicate regularly with the Community Director about community needs.
Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
Complete reports and software entries accurately and on schedule; keep the leasing office clean and organized.
Use company equipment responsibly, attend meetings and required training, and complete safety checklists.
Promote resident relations by assisting with complaints and rent collection, encouraging teamwork, and reinforcing company policies and best practices.
Maintain a closing ratio of at least 25% and employee shopping reports of at least 80%, and complete the daily checklist.
Walk the property, amenities, tour paths, and vacant units regularly; ensure move-in apartments are inspected, photographed, and documented.
Respond to leads and inquiries by phone, email, text, and online within 24 hours, follow CRM guidelines, answer calls professionally, and greet walk-ins enthusiastically.
Show apartments using professional leasing procedures and approved rates; screen applicants using approved credit and criminal screening systems.
Complete lease files, renewal agreements, and required addendums.
Review advertising sources, notify management of issues or opportunities, conduct market surveys as assigned, and monitor neighborhood trends.
Ensure community postings and signage are branded and professionally displayed.
Help oversee grounds, trash areas, and common areas to keep them clean and debris-free.
Enter resident service requests, promptly dispatch maintenance, and make quality-check calls.
Contact residents with upcoming lease expirations, maintain retention of at least 60%, upload Notices to Vacate promptly, and communicate renewal opportunities to management.
Provide clear notices and communication, refer residents to supportive service groups when appropriate, and help develop newsletters, outreach programs, move-in gifts, and resident events.
Assist in planning and attending monthly resident activities, ensure smooth move-ins, and complete move-in inspections.
Respond promptly to service requests, noise complaints, resident concerns, and conflicts; participate in court hearings and appeals when required.
Perform additional duties as assigned.

Benefits

12 paid holidays, plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, including vacation, personal, and sick time, increasing with tenure.
Medical, dental, and vision plans for employees and their families, beginning the first day of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and long-term disability coverage.
401(k) with a company match of 20 cents per dollar saved, up to 5% of pay.
Paid maternity, adoption, and parental leave after two years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.