Leasing Consultant - Rocklyn at Samuels Ave - Fort Worth, TX

Valiant Enterprises • Fort Worth, TX

1d

About The Position

Valiant Residential is seeking a Leasing Consultant responsible for duties related to leasing, resident retention, and occupancy for the community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospective residents, and current residents through a customer-service-focused approach. The Leasing Consultant works with the community management team and consistently implements community policies.

Requirements

• Experience working with the public and/or in sales.
• Two years of experience in relevant customer service.
• Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
• Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
• Positive attitude and ability to smile under all circumstances.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Ability to comply with expectations in the employee handbook.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Greet prospective residents and qualify their needs by asking questions and using completed guest cards.
• Prepare move-in packages and lease paperwork.
• Record telephone and in-person visits promptly on the appropriate reports.
• File and maintain guest cards according to established procedures.
• Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
• Have prospective residents complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval, including credit checks and rental-history reviews.
• Submit processed applications to the Community Manager for approval.
• Assist with monitoring renewals and distribute and follow up on renewal notices.
• Monitor advertising effectiveness and gather and file information about local market competition.
• Represent the company professionally.
• Accept rental payments and promptly give them to the Assistant Community Manager.
• Prepare leases and related paperwork, and accurately and promptly enter information into the Yardi System.
• Review lease documents with the Community Manager before obtaining signatures.
• Assist the management team with other tasks as required.
• Consistently implement community policies.
• Participate in training to comply with new or existing laws.
• Respond to customer concerns and help diffuse issues to avoid escalation.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed