Leasing Consultant - La Borgata - Surprise, AZ
About The Position
La Borgata Apartments is seeking an enthusiastic, customer-focused Leasing Consultant to help create an exceptional experience for prospective and current residents and support the overall success of the property. The role serves as a welcoming point of contact for the community, assists prospective residents throughout the leasing process, and helps maintain resident satisfaction, property standards, and occupancy goals. This position requires on-site work as scheduled. Property assignments, work location, schedule, and hours may change based on business needs, operational requirements, or owner/client requests.
Requirements
- Previous experience in leasing or a related field is preferred.
- Outstanding customer service and interpersonal communication skills.
- Ability to build rapport, overcome objections, and effectively close leases.
- Strong organizational skills and exceptional attention to detail.
- Excellent time management and multitasking abilities.
- Ability to communicate professionally both verbally and in writing.
- High school diploma or GED required.
- Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
- Basic math and financial comprehension skills.
- Valid driver's license, current automobile insurance, and reliable transportation.
Nice To Haves
- College degree preferred.
- Experience with Yardi, ResMan, On-Site, or other property management software.
- Bilingual skills.
Responsibilities
- Greet and engage prospective residents, current residents, and guests in person, by phone, and through electronic communication.
- Conduct community tours and showcase apartment homes and amenities.
- Assist prospective residents throughout the leasing process, from initial inquiry through move-in.
- Process rental applications, lease renewals, and related documentation accurately and efficiently.
- Respond to resident questions, concerns, and service requests in a timely and professional manner.
- Support resident retention through outstanding customer service and community engagement.
- Maintain organized and accurate resident files, records, and leasing documentation.
- Inspect the community's appearance and coordinate with maintenance staff to maintain high standards.
- Assist with marketing initiatives and outreach efforts to support occupancy goals.
- Ensure compliance with Fair Housing regulations, company policies, and applicable laws.
- Promote a positive, welcoming, and inclusive community environment.
- Perform other duties as assigned.
Benefits
- Comprehensive medical plans with flexible coverage options for employees and their families.
- Dental and vision insurance options.
- Health Savings Account (HSA) with employer contributions.
- 401(k) with company match.
- Life and disability insurance options.
- Vacation time that starts accruing on Day 1.
- Paid holidays and floating holidays.
- Wellness programs.
- Professional development and education opportunities.
- Additional supplemental benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
