Leasing Consultant

Wilcox Communities•Worthington, OH

39d•$15 - $20•Hybrid

About The Position

Wilcox Communities seeks to hire a full-time Leasing Consultant to join our Central Ohio team. This role could also work at various locations throughout Central Ohio based on portfolio needs. The Leasing Consultant will be someone that helps the Company achieve leasing goals and customer experience goals in the assigned Communities. Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere. At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts. Mission To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time. Vision To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives. As a Leasing Consultant with Wilcox Communities your role will be a blend of: Lead Management: You are the first point of contact for our prospective and current residents and responsible for responses and following up with potential residents to provide information about our communities and apartment homes. You will give guided tours of the Community and apartments and deeply knowledgeable about Wilcox Communities and what we have to offer to our residents in our homes and community amenities. You’re committed to success, and you are results driven. Administrative Responsibilities: You will be assisting with new lease applications and other related processes, as well as coordinating the renewal lease process for current residents. Customer Experience: You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and you’re willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance. Following up with current and prospective residents on feedback and concerns. Assisting with customer service and experience initiative and events throughout the Community

Requirements

Experience in a fast-paced, professional environment.
Enjoy engaging and interacting with people.
Motivated by achieving defined sales goals.
Belief in doing the right thing.
Ability to work well with others.
Desire to delight customers.
Enjoy having fun at work.
Results-driven.
Bachelor's or Associate Degree preferred, high school diploma or equivalent is required.
Excellent verbal and written communication skills.
Responsible, accountable and self-motivated.
Sales and/or property management experience.
Experience in a customer-facing role with responsibilities including customer service.
Proficient in management software (Entrata is a plus), Microsoft Office and basic computer skills.
Excellent understanding (or quick ability to learn) of Fair Housing Laws and Standards.
Must have a valid driver's license and reliable transportation.
Must be able to successfully pass a criminal background check.

Nice To Haves

Proficiency in Entrata management software.

Responsibilities

Lead Management: Act as the first point of contact for prospective and current residents, responding to inquiries and following up to provide information about communities and apartment homes.
Conduct guided tours of the community and apartments, demonstrating in-depth knowledge of Wilcox Communities' offerings.
Assist with new lease applications and related processes.
Coordinate the renewal lease process for current residents.
Create memorable customer experiences that foster loyalty and positive word-of-mouth.
Follow up with current and prospective residents regarding feedback and concerns.
Assist with customer service and experience initiatives and events throughout the community.