Leasing Consultant

Fogelman•Memphis, TN

19d

About The Position

The Leasing Consultant provides tours, completes the leasing process with prospective residents, executes marketing strategies for the community, and maintains positive resident relations. The role involves interviewing prospective residents to understand their needs and qualifications; showing model or vacant apartments and discussing layouts, amenities, and lease terms; following up with prospects; and processing applications in accordance with company policies. The consultant may process lease renewals, schedule move-ins, complete lease paperwork, inspect apartments before move-in, and follow up with new residents after they move in. The position also includes inspecting premises and arranging necessary maintenance, coordinating resident events, responding courteously and efficiently to resident requests and complaints, assisting with marketing activities and market surveys, and helping send resident notices. Weekend work may be required. The consultant must follow company policies, including safety and Fair Housing requirements, and perform other duties as assigned. The work takes place in varied indoor and outdoor conditions, with usually moderate noise and possible exposure to caustics, solvents, oils, fumes, flammables, or pesticides. The employer is a drug-free workplace and an Equal Opportunity Employer. Offers are contingent on completing the pre-employment process, which may include criminal background, motor vehicle, drug, and reference checks.

Requirements

Up to one year of related experience or training; an equivalent combination of education and experience may be acceptable.
Excellent verbal and written communication, relationship-building, and customer service skills.
Marketing skills and the ability to execute a property marketing plan through outside marketing, social media, and resident functions.
A valid driver's license and automobile insurance may be required.
Ability to meet the described physical and sensory demands, with reasonable accommodations where applicable.

Nice To Haves

One year of experience as a leasing professional.
Experience with virtual and in-person community tours.
Working knowledge of property management platforms such as Yardi, Entrata, Yieldstar, or CRM.
Familiarity with the local market.

Responsibilities

Interview prospective residents and record information to determine their needs and qualifications.
Show prospects model or vacant apartments and discuss room size and layout, available amenities, and lease terms.
Follow up consistently with prospects.
Process applications for approval in compliance with policies and procedures.
Process lease renewals, as applicable.
Schedule move-ins and complete lease paperwork with prospects.
Walk apartments before move-in to confirm readiness.
Follow up with new residents after move-in.
Inspect premises periodically and arrange necessary maintenance.
Plan and coordinate resident events.
Handle resident requests and complaints courteously and efficiently.
Assist with marketing duties, including preparing market surveys.
Assist with sending resident notices.
Adhere to company policies, including safety and Fair Housing policies.
Perform other duties as assigned.