Leasing Consultant

Titan Corp US•Atlanta, GA

19d

About The Position

The Leasing Consultant leases apartments, retains residents through customer service, and handles administrative and financial responsibilities for an assigned community. The role includes managing leasing procedures and apartment availability, responding to prospective residents, showing apartments and amenities, processing applications and lease files, and supporting move-ins and lease renewals. It also involves inspecting and maintaining the appearance of the property, conducting move-in, move-out, and turnkey inspections, and completing office, security, filing, and financial tasks. The position reports to the Community Director and Assistant Community Director and is classified as non-exempt, with overtime paid for hours worked over 40 in a week. The job requires frequent interaction with prospective and current residents, professional communication, customer service, organization, and the ability to close a sale. Physical duties include accessing all interior and exterior areas of the property, walking and standing, climbing, stooping, squatting, and independently maneuvering weights up to 20 pounds. The employer states its commitment to diversity and equal opportunity.

Requirements

Ability to communicate effectively with people and strong verbal skills.
Ability to maintain a professional image.
Strong organizational skills.
Excellent customer service orientation.
Assertive attitude and ability to close a sale.
Must take and pass a drug screening test.
Must possess a valid driver's license.
Experience leasing properties to prospective residents and managing current residents.
Ability to perform the listed physical duties, including accessing all interior and exterior property areas and independently pushing, pulling, lifting, carrying, or maneuvering weights up to 20 pounds.
Required vision abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Experience using Knock, Onesite, and AIRM.

Responsibilities

Follow daily leasing procedures and manage apartment availability guidelines.
Review leasing follow-up weekly and follow up with each visitor within 24 hours by phone, then send a personal note or email to arrive within seven days of the visit.
Answer prospect calls professionally, encourage prospects to visit, check answering-service messages, and follow up as needed.
Inspect the property, including the office, models, compactor, vacant units, and amenity areas, daily for cleanliness and appearance; perform related cleanup and apartment preparation tasks as needed.
Lease apartments to qualified prospects and schedule move-ins to minimize rent loss.
Escort prospective residents to apartments and amenities, walking or driving a golf cart.
Prepare lease paperwork, verify applications, process files through calls and correspondence, submit files to the manager for approval, and set up move-in files.
Submit weekly traffic and phone recaps to the Community Director.
Conduct move-in, move-out, and turnkey inspections and follow through on concerns.
Maintain key-closet procedures to control property access and security.
Receive and acknowledge resident notices and prepare files.
Maintain the dress code and ensure the Leasing Team follows the policy and uniform schedule.
Assist with lease renewals by preparing renewal printouts for approval, contacting residents before 75 days remain in their initial term, sending letters when residents cannot be reached by phone, typing new leases, and following up on renewal promises.
Assemble move-in packages, keep files current, and operate the office alarm when opening and closing the office.
Deliver move-in presentations to new residents.
Calculate daily rent, prorated charges, late fees, and percentages.
Write up maintenance requests upon receipt.
Complete other projects or assignments from the Community Director or Regional Director.
Manage and coach a team of Leasing Professionals.