Leasing Consultant

Hamilton Point Property Management LLC•Huntsville, AL

22d•$19 - $21

About The Position

The Leasing Consultant coordinates apartment rentals, move-ins and move-outs, and lease renewals. The role interacts directly with prospective and current residents to support maximum occupancy and resident retention. It also provides resident service, leasing and administrative support, coordinates apartment readiness with maintenance, and helps maintain safe, clean property grounds.

Requirements

Ability to read, write, understand, and communicate in English.
Ability to use a personal computer and working knowledge of email, Microsoft Word, Excel, and Entrata or other on-site accounting software.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, 10-key, and key track system.
Excellent customer service, interpersonal, verbal communication, and written communication skills.
Strong organizational and time-management skills.
Ability to perform basic mathematical and accounting functions and read and comprehend reports.
Understanding of federal fair housing laws and applicable local housing provisions.
Ability to multitask, make quick and effective decisions, analyze and resolve problems, and handle difficult interactions.
Ability to close a sale, set and meet goals, consistently meet deadlines, remain flexible and creative, and maintain confidentiality.
Ability to drive an automobile.
Current driver's license and automobile insurance.
Real estate license if required by state, and any other licenses or certifications required by state law.
Maintain a professional appearance and comply with the prescribed uniform policy.
Regular and consistent attendance; overtime may be required.
Ability to work weekends and non-traditional holidays and be available on-call or as needed due to staffing shortages.
Some travel may be required.

Responsibilities

Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and procedures.
Keep model apartments ready for tours and orient prospective and current residents to the property.
Process lease renewals and deliver renewal documentation to current residents monthly.
Maintain accurate records of leasing traffic in the computer and follow up with prospective residents by phone, mail, or email.
Convert phone inquiries into appointments to tour the community.
Provide excellent customer service and promote a quality living experience for residents.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files and review move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
Support resident relations by responding promptly and accurately to residents’ requests throughout their tenancy.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and notify Maintenance about items needing repair.
Help process resident work orders and ensure work is completed promptly.
Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
May help plan and implement resident activities to support retention.
Participate in company-provided training, including fair housing, safety, non-discrimination, and harassment prevention.
Create social media content as needed.