Leasing Consultant, Marshall Meadows Apartment Homes

VESTA MANAGEMENT TX•San Antonio, TX

3d•$18 - $20

About The Position

Vesta Management, TX is hiring an experienced, customer-service-focused, results-driven Leasing Consultant to support operations at Marshall Meadows in San Antonio, Texas. The role is responsible for achieving maximum property occupancy by managing prospect inquiries and visits, showing apartments, qualifying applicants, completing lease paperwork, coordinating timely move-ins, and providing high-quality service to prospective and current residents. The position also supports property administration, marketing and lead generation, resident retention, lease renewals, recertifications, resident events, and financial goals. The Leasing Consultant maintains resident records and files, processes information in property management software, responds to resident concerns, coordinates maintenance requests, and helps ensure compliance with property programs, Vesta procedures, and applicable laws. The role includes building relationships with community organizations and service providers and helping residents connect with relevant resources. The role requires a high school diploma or equivalent and two years of related experience. Property management, apartment community, or affordable housing program experience is strongly preferred. Vesta offers a benefits package that includes insurance, retirement matching, paid leave and holidays, tuition reimbursement, pet insurance, disability insurance, an employee assistance program, performance bonuses, service awards, appreciation events, and growth opportunities.

Requirements

High school diploma or equivalent.
At least 2 years of related experience.
Excellent interpersonal and verbal communication skills.
Ability to work independently, self-motivate, and take initiative.
Ability to multitask and prioritize efficiently.
Ability to assess the nature and priority of calls and issues.
Accountability, honesty, trustworthiness, and integrity.
Professional appearance and conduct; adaptability; organization and attention to detail.
Basic math proficiency.
Ability to use and communicate through email.
Previous customer service experience.
Strong computer skills, including Microsoft Office, Outlook, and property management software.
Successful completion of a background check and drug screening.
Valid driver’s license and clean driving record.

Nice To Haves

Experience in property management or an apartment community.
Experience with affordable housing programs, such as LIHTC and Section 8.
Multilingual skills.

Responsibilities

Build positive, collaborative relationships with residents, communities, and associated agencies.
Keep the reception area clean and professional, support management with administrative tasks, and maintain accurate resident transaction records.
Answer and route incoming calls, follow up when team members are unavailable, and respond to resident concerns and requests in a timely manner.
Greet prospective residents and visitors, explain property benefits, interview prospects, assess their needs and qualifications, and enter prospect information into the property data system.
Schedule application intakes, interviews, processing, and preparation; secure completed welcome cards and applications and distribute applications as needed.
Show prospective residents apartments and community facilities, and explain apartment size, layout, lease terms, and available amenities and services.
Qualify prospective residents according to property program requirements and the tenant selection plan; calculate rent when required by property procedures or schedules.
Prepare lease documents and collect applicable reservation deposits, security deposits, and initial or prorated rent.
Conduct marketing outreach, generate leads, conduct marketing surveys, review traffic reports, and share trends with the Property Manager.
Assist with resident retention initiatives, resident communications, notices, and property events.
Prepare lease renewals and documentation for interim and annual recertifications and other requirements of local, state, and federal agencies; obtain required signatures.
Maintain documentation and filing systems in accordance with Vesta standard operating procedures and keep resident files current.
Regularly process work orders, certifications, deposits, and resident documentation in property management software.
Ensure apartments, models, and community amenities meet Vesta quality standards before showing them.
Report maintenance and physical property needs, enter service requests in the property data system, and communicate them to maintenance staff.
Assist in achieving property financial goals and consistently enforce property rules and regulations in compliance with applicable programs, procedures, and laws.
Protect the confidentiality of residents, applicants, employees, and the company.
Maintain connections with local resources and third-party providers that can address residents’ informational, social, recreational, and supportive-service needs.
Organize resident programming and events, coordinate quarterly special events, encourage resident participation and volunteerism, and identify resident leaders to support community activities.
Document contact with residents, providers, and families, and prepare and circulate statistics for financial, legal, and administrative requirements.
Perform other duties as assigned by management.