Leasing Consultant - Multifamily

Sunridge Management•Terrell, TX

5d•Onsite

About The Position

The Leasing Consultant is the apartment community’s primary sales and customer service representative. The role greets prospective residents, identifies their housing needs, presents the property’s features and benefits, and helps secure lease agreements. It also supports resident relations and administrative duties to promote smooth daily operations, resident satisfaction, occupancy goals, and retention.

Requirements

Strong communication, interpersonal, and organizational skills.
Knowledge of Fair Housing regulations, ADA, and leasing compliance, or willingness to complete training within 90 days.
Positive attitude, team-oriented mindset, and commitment to excellent customer service.
Ability to work weekends and occasional holidays as needed.
Ability to walk the property daily, show apartments, climb stairs, bend, and lift light items.
Valid driver’s license, automobile insurance, and reliable transportation for work-related travel.

Nice To Haves

At least 1 year of leasing or sales experience in LIHTC/Section 8 and multifamily housing.
Proficiency in Microsoft Office and property management systems such as Yardi or OneSite.

Responsibilities

Greet prospective residents, qualify their needs, and guide them through tours of available apartments.
Present the community’s features and benefits, including floor plans, amenities, and neighborhood offerings.
Process applications and leasing documents according to company standards and lease guidelines.
Monitor market trends and competitors through regular market surveys and contribute marketing ideas to the Property Manager.
Perform outreach marketing and participate in resident and community engagement events.
Promote outstanding customer service to current and prospective residents.
Assist with resident communication, lease renewals, notices to vacate, and resident satisfaction efforts.
Respond to resident inquiries and service requests in a timely, professional manner.
Support community retention initiatives and help foster a welcoming and inclusive community atmosphere.
Complete lease files, guest cards, application verifications, and follow-ups accurately.
Collect rent payments, excluding cash, and issue receipts when requested.
Maintain organized leasing files, complete daily traffic logs, and update leasing reports.
Document resident and prospect interactions using proper logging procedures.
Assist with property inspections, identify potential service needs, and report them to the Property Manager.
Support the Property Manager and Assistant Manager with daily administrative tasks and reporting.