Leasing Consultant

Hawthorne Residential Partners•Belmont, NC

25d

About The Position

At Hawthorne, Leasing Consultants—also known as Leasing & Live It Specialists—are the face of the community and ambassadors of the Live It culture. The role focuses on creating standout experiences and meaningful connections for prospective and current residents. This includes leading apartment tours, planning resident events, responding to inquiries, and helping ensure prospects and residents feel welcomed and supported. The position contributes to leasing, occupancy, and renewal goals through lead follow-up, relationship-building, and accurate completion of applications and move-in paperwork. It also supports resident engagement, community marketing, and upkeep of welcoming office and common areas. The leasing office operates Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven attitude.
Clear communication skills in person, over the phone, and online.
Customer-focused approach and commitment to excellent service.
Ability to connect with people, overcome objections, and influence prospects.
Willingness to be coached on Hawthorne’s Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience; preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours that highlight the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Accurately complete leasing applications, verifications, and new move-in paperwork.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist with property marketing through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Eligible for monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and learning and development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including a birthday day off.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.