Leasing Consultant

Dawn Homes Management LLC•Village of Baldwinsville, NY

5h•$20 - $23

About The Position

The Leasing Consultant independently handles apartment rentals, move-ins, and lease renewals. The role interacts directly with prospective and current residents to help achieve maximum occupancy and build positive relationships. Responsibilities include generating and handling traffic, qualifying prospects, leasing apartments, and preparing lease documentation. The consultant markets the property, conducts personal tours, learns prospective residents’ needs, follows up, seeks leasing commitments, and responds to objections by matching prospects with the community or referring them to a sister property. The role independently walks the property and reviews apartments, grounds, buildings, common areas, and the office to maintain a strong first impression. It also requires knowledge of company procedures, leases, amenities, and competitors, along with independently updating marketing, video tours, and social media and bringing forward marketing ideas. The consultant provides professional, helpful resident service; resolves issues or escalates them when appropriate; communicates with residents through resolution; and facilitates positive interactions with residents, vendors, contractors, coworkers, management, and sister properties. Administrative work includes preparing reports, leases, renewals, resident files, and other paperwork; maintaining organized records; handling calls and delinquency-related contacts; scheduling move-in orientations; documenting maintenance requests and following up; and tracking appointments, move-ins and move-outs, services, and bills. Other duties may be assigned.

Requirements

1–3 years of customer service and sales experience.
Previous apartment leasing experience.
Computer skills, including proficiency in Microsoft Office, including Word and Excel.
Excellent interpersonal and communication skills, including verbal and written communication.
Ability to build relationships.
High attention to detail, organization, and follow-through.
Dependable and self-motivated, with the ability to positively resolve conflicting issues.
Results-oriented and able to complete tasks independently.
Ability to report to work regularly and on time.
Ability to work weekends or extended hours as required.
Valid driver’s license and acceptable driving record.
Reliable transportation.

Responsibilities

Market the property, conduct tours, qualify prospective residents, follow up, and work to secure leases.
Address prospect objections by identifying a suitable apartment community or referring prospects to a sister property.
Conduct independent property walks and review apartments, grounds, buildings, common areas, and the office.
Maintain knowledge of company policies, procedures, leases, amenities, and competing properties, including their pricing, specials, policies, amenities, and availability.
Update marketing materials, video tours, and social media, and develop marketing ideas.
Provide professional, warm, and helpful customer service to current and prospective residents.
Resolve resident problems professionally, escalate issues when appropriate, and maintain communication through resolution.
Facilitate positive interactions with residents, contractors, vendors, coworkers, management, and sister properties.
Prepare property reports, leases, lease renewals, resident files, and required paperwork accurately and on time.
Maintain organized files and complete priorities.
Answer phones and contact residents in person, by phone, or by letter to minimize delinquencies and collections.
Schedule move-in appointments for resident orientation.
Document maintenance requests with detailed descriptions, provide basic guidance to residents when appropriate, and follow up with maintenance and residents after completion.
Track appointments, move-ins and move-outs, services, and bills.
Perform other duties as assigned.