Leasing Consultant

Keener Group•Jacksonville, FL

26d•Onsite

About The Position

The Leasing Consultant supports property operations by delivering excellent customer service to prospective and current residents and helping meet the property’s leasing and occupancy goals. The role showcases apartments and community amenities, guides prospects through leasing and move-in, assists with renewals, maintains accurate leasing and resident information, and coordinates with management and maintenance. The position follows company policies and applicable housing laws, including Fair Housing requirements, and promotes Keener Management’s team-oriented “Keener Cares” culture. This is a non-exempt, full-time position requiring at least 40 hours per week. The employee must be available for evenings, nights, weekends, and emergencies, and may need to travel to assist at other Keener properties. Work is primarily indoors, with frequent outdoor work in all conditions. The role involves regular property inspections and tours, resident and prospect communication, clerical work, and use of computers and office software. A high school diploma or equivalent is required; a college degree is preferred.

Requirements

At least six months of experience in customer service, sales, or retail.
Strong customer service skills, including the ability to manage difficult situations.
Ability to close sales.
Ability to work weekends and flexible schedules as assigned; availability for evenings, nights, weekends, and emergencies.
Strong attention to detail, organization, planning, time management, and communication skills.
Ability to apply logical reasoning to define problems, gather information, draw conclusions, and take appropriate action.
Ability to follow written and verbal directions and complete tasks despite frequent interruptions.
Willingness to travel and assist at other Keener properties as needed.
Computer skills with word-processing and spreadsheet software, the internet, email, and on-site rental system software; basic office software knowledge.
High school diploma or equivalent.
Ability to comprehend, speak, and write English.
Valid driver’s license and automobile insurance.
Ability to meet the physical demands of the position, including frequent standing and walking, inspecting and showing property, stair climbing, bending, reaching, and lifting or carrying items.
Ability to work in a fast-paced, customer-service-oriented environment, meet deadlines under pressure, work independently and as part of a team, resolve conflict professionally, and interact professionally with coworkers, supervisors, residents, vendors, and the public.
Ability to work indoors and frequently outdoors in all conditions, with occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, and similar materials.
Ability to meet the stated vision, hearing, and communication requirements of the role.

Nice To Haves

College degree.

Responsibilities

Conduct business in accordance with company policies and applicable laws, including Fair Housing laws, the Americans with Disabilities Act, and the Fair Credit Reporting Act.
Deliver superior customer service and represent Keener Management positively while demonstrating accountability for the property.
Use lead management software and clear all leads from the queue daily.
Inspect pre-leased apartments before move-in and maintain clean leasing offices, tour paths, vacant apartments, amenities, and property curb appeal.
Show the property and apartment homes to prospective residents; communicate pricing, floor plans, amenities, benefits, and other offerings to address prospect needs and support leasing.
Guide prospective residents through leasing and move-in promptly while following company procedures and Fair Housing requirements.
Assist with lease renewals, distribute and follow up on renewal notices, and maintain accurate apartment availability and resident renewal information.
Communicate with the maintenance team, review work orders for completion status, distribute community notices, and coordinate apartment turnover after move-out.
Follow company safety and emergency procedures and provide general clerical assistance, including answering phones, taking messages, and filing.
Assist management with marketing strategies to increase property traffic and internet leads; shop competing properties to maintain current local-area information.
Protect confidential information contained in paperwork, including Social Security numbers and paycheck information.
Work with managers to review notices to vacate, identify reasons for move-outs and problem areas, and develop process improvements.
Address resident complaints and service requests in accordance with company policies and work to achieve strong resident satisfaction survey results.
Inspect ready apartments regularly, report daily physical occupancy status, and coordinate timely apartment turnover.
Promote the Keener Cares culture, pursue site-level strategic goals, provide strong service to residents and vendors, and perform additional duties assigned by the Community Manager.
Use personal transportation as needed to inspect apartments, the property, and surrounding neighborhood, and to make trips to the bank or corporate office.
Follow company safety rules, use appropriate safety equipment, report unsafe conditions and incidents promptly, and complete assigned monthly safety training.