Leasing Consultant

Avenue5 Residential, LLC • Gresham, OR

21d • $19 - $21

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rental activities, move-ins, move-outs, and lease renewals. The position interacts directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. It also involves providing customer service, maintaining accurate resident and leasing records, supporting resident relations, and assisting property management with administrative and operational tasks.

The schedule is Tuesday through Saturday. The listed pay is $19 to $21 per hour. A high school diploma is required. Previous sales experience and residential leasing experience are preferred, as is experience with Yardi Voyager or an equivalent system.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to communicate technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience.
• One year of previous residential leasing experience.
• Experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process lease renewals and deliver renewal documents to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property-tour appointments.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time.
• Complete daily opening and closing procedures.
• Support resident relations during tenancy and ensure resident requests are addressed promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Assist with resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to increase resident retention.
• Follow company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Complete other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED