Leasing Consultant

The Scion Group•San Marcos, TX

20d•Onsite

About The Position

The Leasing Consultant, referred to in the description as an Experience Team Member (ETM), supports The Scion Group’s student-living communities by combining marketing, relationship building, administration, and customer service. The role focuses on delivering an exceptional customer experience and building strong community partnerships in a fast-paced, agile collegiate environment. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize interactions and communication with customers.
Provide community and amenity tours.
Share feedback on sales barriers and customer objections with the management team.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Assist with planning, promoting, and executing customer-experience and engagement initiatives, as well as additional marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain general knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping involved in opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.