Leasing Consultant

The Scion Group•Wilmington, NC

5d•Onsite

About The Position

The Leasing Consultant, identified in the description as an Experience Team Member (ETM), supports The Scion Group’s student-living communities by delivering exceptional customer experiences and building strong community partnerships. The position combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. The role is based at an assigned property and includes daytime business hours as well as an after-hours on-call rotation. The Scion Group LLC provides equal employment opportunities and complies with applicable federal, state, and local nondiscrimination laws. The company does not sponsor visas and is interested in qualified candidates eligible to work in the United States.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Must be eligible to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize interactions and communication with customers.
Provide community and amenity tours.
Share feedback about sales barriers and customer objections with the management team.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.