Leasing Consultant - Lighthouse

Thrive Communities•Seattle, WA

1d•$21 - $23•Onsite

About The Position

The Leasing Consultant at Lighthouse Apartments is responsible for leasing, resident relations, marketing, and administrative operations. The role greets prospective residents, shows the community, generates and processes lease documents, and supports leasing performance and resident retention. It also helps maintain the cleanliness and presentation of tour paths, vacant units, and model units in partnership with maintenance staff. The position maintains positive resident relations and a sense of community; monitors local market conditions and contributes marketing ideas; responds to calls and emails; keeps reports and files current; and processes move-ins, move-outs, and security deposit reports. The Leasing Consultant may also accept service requests and route them to maintenance, with follow-up as appropriate. Additional duties may be assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager. This is a full-time, 100% in-person position at the property. The stated schedule is Tuesday through Friday, 9 AM–6 PM, and Saturday, 10 AM–5 PM. The role involves working mainly indoors, with some outdoor work in all weather conditions; walking sites and units, potentially on stairs or uneven surfaces; desk and computer work; and occasional bending, squatting, pushing, pulling, and reaching. Lifting is frequently up to 25 pounds and occasionally 25–40 pounds.

Requirements

At least 1 year of customer service experience.
At least 1 year of prior sales or leasing experience.
Basic computer skills and the ability to learn and navigate software systems.
Highly detail-oriented, with the ability to provide accurate and timely reports and information.
Comfort working in a fast-paced, customer-service-oriented environment.
Strong understanding of industry terms.
Ability to interpret tenant-file information and complex documents, including regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous.
Clear, thorough, and kind communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Ability to work respectfully and effectively with people from diverse cultural and socioeconomic backgrounds, with cultural awareness and equity.
Ability to work under pressure and meet competing deadlines.
Ability to take supervisor instructions and feedback, follow direction, and learn and grow with a positive outlook.
Strong problem-solving, time-management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at supported sites during normal business hours and communicate in person, by phone, and through virtual platforms.
Ability to walk sites and units, including stairs and uneven surfaces or construction zones; alternate between standing, walking, and sitting; and work for prolonged periods at a desk using a computer.
Ability to occasionally bend, stoop, squat, climb stairs, push, pull, and reach above shoulder level; frequently lift up to 25 pounds and occasionally lift 25–40 pounds.
Willingness to work primarily indoors and outdoors in all weather conditions.

Nice To Haves

Prior experience in property management or a similar industry.
NALP Certification or another NAAEI credential.
Yardi/CRM and OnSite experience.

Responsibilities

Generate lease paperwork and other legal documents in accordance with local and federal laws and regulations.
Focus on sales, closing ratios, and meeting leasing-team expectations.
Train and mentor the leasing team on lease generation and execution, phone and email etiquette, and related tasks.
Greet prospective residents, show the community, and perform leasing duties.
Maintain a lease closing ratio appropriate for the property and submarket.
Help maintain the cleanliness and presentation of tour paths, vacant units, and model units in partnership with maintenance.
Foster a sense of community and maintain positive customer relations.
Inspect the property while on site, pick up litter, and report service needs to maintenance staff.
Inspect move-outs and vacancies when requested.
Maintain knowledge of leasing and resident-retention practices.
Ensure appropriate content and frequency of advertisements on Craigslist, Weblisters, and other listing services.
Monitor local market conditions and trends and contribute ideas to market the community and improve resident satisfaction.
Respond to phone calls and email communications in a timely manner.
Update required reports, including move-out notices and activity reports, daily.
Organize and file applicable reports, leases, and paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests and route them to maintenance; follow up with residents when work is completed as appropriate.
Perform additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Eligible for leasing and renewal commissions.
Medical, dental, and vision insurance with $0 premium, effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression/growth plans.
Company-wide parties and events.