Leasing Consultant

BH Management Services, LLC•Gurnee, IL

21d•Onsite

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market and lease apartments, and renew leases in accordance with company standards and Fair Housing guidelines. The role provides excellent customer service and represents the company professionally and courteously, while supporting the property's daily marketing, administrative, and financial operations under the direction of the Community Manager. The consultant maintains knowledge of the community, local competitors, leasing procedures, available units, and current incentives. Responsibilities include processing applications and preparing lease contracts, inspecting units and common areas for prospect tours and move-ins, managing prospect communications and records, and assisting with property inspections and move-out procedures. The work schedule is Monday through Friday, though it may vary based on business needs.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, hold a state leasing license or be able to obtain the required license within the legally required timeframe.

Responsibilities

Support the property's daily marketing, administrative, and financial operations under the direction of the Community Manager.
Maintain knowledge of the community, local competitors' specials and floor plans, leasing procedures, and required documents.
Process lease application paperwork for Community Manager approval and prepare new lease contracts.
Inspect target and show units ahead of prospect tours, including vacant or model units and common and amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Use and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and promptly in the property management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay up to date on promotions and leasing incentives.
Assist with completing the Move Out Vacant Inspection Checklist (MOVIC) accurately and by the company deadline.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections and address policy issues, if applicable.
Perform other duties as assigned.