Leasing Consultant - Cascade At Onion Creek

Gallery Residential•Austin, TX

12d•Onsite

About The Position

The Leasing Consultant, referred to in the description as a Marketing Representative, coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. It requires reliable, punctual, in-person attendance at the designated worksite and the ability to perform the essential duties independently. The position combines face-to-face sales and leasing, apartment tours, application processing and screening, lease preparation, move-in coordination, market research, marketing outreach, property and model inspections, prospect and resident follow-up, and renewal administration. It also uses property-management software and internet marketing tools and completes financial, administrative, and other reports. The role has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating sales, marketing, internet, and customer-service experience sufficient to address customer complaints and issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively; understand and complete legal documents; explain apartment features; answer questions; and write routine reports and correspondence.
Math skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to generate leads, present sales offerings, qualify prospects, and close sales; apply instructions and resolve problems in standardized situations.
Proficiency in word processing, property-management applications, and spreadsheet programs.
Proficiency using the internet for marketing, advertising, and sales, including search engines and websites.
Current valid driver’s license.
Ability to meet predictable attendance and punctuality expectations and perform the essential duties independently.
Ability to work weekends when scheduled.
Ability to work in a stressful environment and interact peacefully with coworkers and residents.
Ability to access all interior and exterior areas of the property and amenities, walk extended distances, navigate stairs, and operate golf carts at properties where they are used.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to use hands for tasks such as typing and handling objects; talk and hear; and regularly stand, walk, reach, climb, stoop, and squat.

Nice To Haves

Industry certifications are appreciated.
Experience with Yardi is preferred.

Responsibilities

Work with on-site team members to prioritize solutions and establish frameworks that support journey metrics.
Understand issues and opportunities and pursue innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders to understand their needs and represent company values.
Create and maintain sequenced plans for launching projects and support cross-functional teams through change programs and projects.
Participate in community and industry activities that support professional development, the Company, and local communities.
Perform in-person sales and leasing activities, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, arranging credit and criminal-background screening, preparing lease and move-in documents, and supporting move-in and lease signing.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to sustain occupancy.
Follow property policies for concessions, specials, and other occupancy programs.
Plan and carry out offsite marketing, resident referral and employer outreach programs, and online marketing through tools such as Facebook, Instagram, email, and other websites.
Use property-management software such as Yardi to track apartment availability and leasing activity and manage resident and prospect information.
Inspect the marketing corridor and leasing tour daily, communicate upkeep needs to maintenance, maintain appealing show units and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents through email, notes, cards, telephone calls, or other contacts to support leasing and renewal decisions.
Administer the lease-renewal program by preparing and delivering renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client or owner concerns, resolve problems where possible, and document or relay requests to the appropriate people.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
Meet attendance, punctuality, and physical demands of the position and comply with company policies and performance expectations.