Maintenance Technician - Aspire At Onion Creek

Gallery Residential•Austin, TX
•Onsite

About The Position

The Service Technician performs technical and mechanical work to ensure the interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role completes resident service requests, routine property upkeep, apartment make-readies, inspections, and related documentation while following company policies, safety standards, and code requirements. The position requires consistent attendance at the designated worksite and a flexible schedule, including evening, weekend, and holiday on-call duties. Technicians work both indoors and outdoors throughout the property, interact with residents and coworkers, and may travel to assist other properties or attend training and business meetings. The position has no supervisory responsibilities.

Requirements

  • Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
  • EPA Type I and II or Universal certification for refrigerant recycling, and all certifications required by state and local jurisdictions.
  • Current valid driver's license.
  • Ability to read, write, and communicate effectively in representing company management, serving as a point of contact, and answering questions about department operating policies.
  • Mathematical skills sufficient to add, subtract, multiply, and divide whole numbers, decimals, and fractions for basic maintenance duties.
  • Ability to apply logical thinking and common sense to identify and correct problems and follow written, oral, or diagram-based instructions.
  • Ability to use internet, word processing, spreadsheet, and database management programs to maintain records and provide information.
  • Ability to meet the described physical demands, including walking extended distances, navigating stairs, accessing interior and exterior property areas, and working in all weather conditions.
  • Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.
  • Ability to work peacefully with coworkers and residents in a stressful environment.
  • Ability to work independently and fulfill predictable attendance and punctuality expectations.

Nice To Haves

  • High school diploma or GED.
  • Property management system experience.

Responsibilities

  • Complete resident-generated work orders within 24 to 48 hours by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
  • Complete the apartment make-ready process, including pre-move-out inspections, creating maintenance punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
  • Track materials and supplies taken from the maintenance shop, return unused items, and notify the maintenance supervisor when items need to be reordered.
  • Complete service request documentation and other paperwork accurately and on time.
  • Maintain grounds, common areas, and amenities by removing trash and debris, pressure-washing breezeways and pool areas, cleaning, and painting curbs and signage as needed.
  • Support cost-control efforts by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
  • Periodically inspect work performed by contractors, vendors, and service providers to verify quality, scope, and specifications.
  • Follow company safety and risk-management policies, attend safety meetings and required training, and report accidents and incidents promptly and accurately.
  • Provide respectful customer service to residents and others, answer questions, respond sensitively to complaints, and complete work orders efficiently and urgently.
  • Assist with routine and periodic property inspections to identify safety and risk concerns, maintain the property, and communicate physical needs to management.
  • Meet attendance, punctuality, and physical-demand expectations and work independently when required.
  • Work a flexible schedule that may include evening, weekend, and holiday on-call coverage.
  • Participate in organizational initiatives, project planning and change management, and community service activities.
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