Leasing Consultant - Arrive Inner Harbor

Trinity Property Consultants•Baltimore, MD

About The Position

Trinity Property Consultants is hiring a Leasing Consultant to represent the property, provide exceptional customer service, achieve leasing goals, and create a seamless experience for prospective and current residents. The role supports a welcoming community and offers an opportunity to grow in multifamily property management. Compensation is $20–$23 per hour depending on experience, plus lease renewal bonuses. The stated schedule is Monday through Friday, 9 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 12 p.m. to 5 p.m. Availability for nights, weekends, and holidays may be required as needed. Participation in team functions and regional or company activities is expected. The Leasing Consultant shows and leases apartments, supports marketing and occupancy efforts, processes applications, and assists residents through move-in and move-out. The role also includes responding to resident concerns, coordinating maintenance requests, maintaining files and property information, inspecting units, supporting administrative operations, and handling resident collections in accordance with company standards. The position requires at least one year of customer service or sales experience; multifamily leasing experience is preferred. A high school diploma or equivalent and intermediate MS Office skills are required. The job involves regular sitting, standing, walking, and computer or telephone use, as well as occasional climbing and lifting. Work may take place indoors and outdoors in varied weather conditions.

Requirements

At least 1 year of experience in a customer service or sales role.
High school diploma or equivalent.
Intermediate skills in MS Office, including Word, Excel, and Outlook.
Strong verbal and written communication skills.
Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
Ability to handle high-stress situations and resolve conflicts constructively.
Availability for nights, weekends, and holidays as needed.
Ability to sit, stand, and walk regularly; use hands and arms; and occasionally climb.
Ability to lift up to 25 pounds independently and occasionally up to 50 pounds with assistance.
Ability to respond promptly to visual and auditory alarms.
Ability to work indoors and outdoors in varied weather conditions, including rain, snow, heat, hail, wind, and sleet.
Extended use of computers or telephones is necessary.

Nice To Haves

Multifamily leasing experience.
Additional education or certifications.
Knowledge of Fair Housing laws and regulations.
Experience with Yardi, Entrata, EliseAI, Celeri, and social media.

Responsibilities

Show, lease, and welcome prospective residents to the property.
Assist with market surveys and execute marketing strategies to maintain strong occupancy.
Process rental applications accurately and efficiently.
Guide residents through move-in to ensure a smooth experience.
Respond promptly and professionally to resident inquiries and concerns.
Process maintenance requests and coordinate with the team to support timely resolution.
Maintain complete and accurate resident files.
Update unit availability and community calendars daily.
Conduct regular inspections to ensure units meet move-in-ready standards.
Support property management with administrative duties, phone support, and other tasks as needed.
Conduct move-out inspections and assist with property turnover procedures.
Handle resident collections in accordance with Trinity’s standards.
Participate in team functions and regional or company activities.

Benefits

Company-paid individual PPO-HSA medical plan with a $1,200 annual employer contribution; HMO options for California residents.
Dental and vision premiums fully covered for employees; dependent coverage is available at additional cost.
401(k) matching up to 2% of salary.
Up to $25,000 in life insurance and AD&D, plus short- and long-term disability when enrolled in a medical plan.
11 paid holidays, 2–4 weeks of vacation based on tenure, and paid sick time.
$1,000 referral bonuses for eligible hires.
Up to 16 hours of annual volunteer time off: 8 hours for personal volunteer activities and 8 hours for company-sponsored events.
Professional development.
Tuition reimbursement.
Employee discounts.
Lease renewal bonuses.