Leasing Consultant - Arrive Inner Harbor

Trinity Property Consultants•Baltimore, MD

7d•$20 - $23

About The Position

The Leasing Consultant is the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. The role supports leasing, resident service, property operations, and administrative performance while helping create a welcoming community. The position pays $20 to $23 per hour, depending on experience, plus lease renewal bonuses. The listed schedule is Monday through Friday, 9 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 12 p.m. to 5 p.m. Availability for nights, weekends, and holidays is required as needed, along with participation in team functions and regional or company activities. The position requires regular sitting, standing, and walking; use of hands and arms; and occasional climbing. Extended computer or telephone use is necessary. The role may involve lifting up to 25 pounds independently and occasionally up to 50 pounds with assistance. Employees must be able to respond promptly to visual and auditory alarms and work indoors and outdoors in varied weather conditions. Trinity Property Consultants offers medical, dental, and vision coverage; retirement plan matching; life and disability insurance; paid holidays, vacation, and sick time; referral bonuses; volunteer time off; professional development; tuition reimbursement; and employee discounts. The company describes itself as an equal opportunity employer committed to an inclusive and respectful workplace.

Requirements

At least 1 year of experience in a customer service or sales role.
High school diploma or equivalent.
Intermediate skills in Microsoft Word, Excel, and Outlook.
Strong verbal and written communication skills.
Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
Ability to handle high-stress situations and resolve conflicts constructively.
Availability for nights, weekends, and holidays as needed.
Ability to meet the physical demands described, including lifting up to 25 pounds independently and occasionally up to 50 pounds with assistance; working indoors and outdoors in varied weather; and responding to visual and auditory alarms.

Nice To Haves

Multifamily leasing experience.
Additional education or certifications, such as knowledge of Fair Housing laws and regulations.
Experience with Yardi, Entrata, EliseAI, Celeri, and social media.

Responsibilities

Show, lease, and welcome prospective residents to the property.
Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
Process rental applications accurately and efficiently.
Guide residents through move-in and ensure a smooth experience.
Respond promptly and professionally to resident inquiries or concerns.
Process maintenance requests and work with the team to ensure timely resolution.
Maintain complete and accurate resident files.
Update unit availability and community calendars daily.
Conduct regular inspections to ensure units meet move-in-ready standards.
Support property management with administrative duties, phone support, and other tasks as needed.
Conduct move-out inspections and assist with property turnover procedures.
Handle resident collections in accordance with company standards.
Participate in team functions and regional or company activities.

Benefits

Company-paid individual PPO-HSA medical plan with a $1,200 annual employer contribution; HMO options for California residents.
Dental and vision premiums fully covered for employees; dependent coverage is available at an additional cost.
401(k) company match of employee contributions up to 2% of salary.
Up to $25,000 in life insurance and AD&D, plus short- and long-term disability when enrolled in a medical plan.
11 paid holidays, 2–4 weeks of vacation based on tenure, and paid sick time.
$1,000 referral bonuses for eligible hires.
Up to 16 hours of annual volunteer time off: 8 hours for personal volunteer activities and 8 hours for company-sponsored events.
Professional development.
Tuition reimbursement.
Employee discounts.