Leasing Consultant

Centerspace•Omaha, NE

5d•$18 - $19•Onsite

About The Position

Centerspace is hiring a customer-centric Leasing Consultant at Whispering Ridge Apartments in Omaha, Nebraska. The role is responsible for renting apartment units, supporting maximum occupancy, and providing an exceptional customer experience that promotes resident retention. The Leasing Consultant manages the leasing funnel, works toward company performance benchmarks, and builds professional relationships with prospective and current residents. The position follows established procedures and leasing policies, including Fair Housing requirements and applicable laws. Employees receive substantial guidance initially and are expected to work independently once trained. The work schedule is Monday through Saturday, 9:00 a.m. to 6:00 p.m., with Wednesday off; Saturdays are included. The position reports to the Community Leader. The expected starting base pay is $18.00–$19.00 per hour, depending on factors including credentials, relevant experience, location, and internal equity. The role is allocated approximately 40% marketing and sales, 40% customer service, and 20% business administration. Some local travel may be required. A standard computer package is issued; monthly mobile-phone reimbursement may be available according to company policy if carrying a phone is expected. Candidates must complete a 35-minute pre-employment assessment after applying to remain under consideration.

Requirements

High school diploma or equivalent.
Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, including calculating rates, ratios, and percentages.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Computer literacy and professional computer use, including working knowledge of Outlook, Word, and Excel.
Ability to follow instructions, prioritize duties, meet deadlines, and work independently once trained.
Ability to comply with leasing policies, Fair Housing requirements, and applicable laws and regulations.
Ability to perform the described physical duties, including occasionally lifting or moving up to 10 pounds.

Nice To Haves

Background in sales is preferred.
Knowledge of property management software; MRI is preferred.

Responsibilities

Manage the sales and leasing funnel at assigned communities and produce results in line with company performance benchmarks.
Research competitor offerings and pricing through regular surveys and visits.
Prepare the office and tour path for business.
Generate prospects through online advertising, business outreach, and grassroots campaigns.
Assist with community social media as directed and in accordance with company standards.
Assist new applicants with the approval process, coordinate move-in leasing documents, and conduct move-in orientations.
Provide service to existing residents regarding their housing needs and support resident retention through events and appreciation campaigns.
Coordinate with onsite and support teams to address resident needs and provide a high level of service.
Assist with package handling.
Communicate with residents by phone, email, text, resident portal, resident app, and other channels.
Maintain professional interactions with employees, customers, vendors, and suppliers; contribute to team assignments and coordinate work with colleagues and stakeholders.
Deliver resident satisfaction while maintaining Fair Housing practices and help address and resolve issues.
Participate in appropriate industry networking groups and service projects, and establish and maintain community contacts to promote Centerspace.
Assist with administrative duties as directed and maintain accurate records in software and files.

Benefits

Monthly leasing commissions.
Quarterly renewal bonuses.
Competitive paid time off.
10 paid holidays, plus a diversity day and birthday time off.
Paid caregiver leave and paid parental leave.
20% discount on Centerspace rent, parking, and storage.
32 paid hours of volunteer time off.
Medical, dental, and vision benefits beginning on the first of the month following the start date.
Centerspace Stock Purchase Plan.
401(k) match up to 5% per paycheck.
Tuition reimbursement and scholarship program.
Potential monthly mobile-phone reimbursement according to company policy, if carrying a phone is expected.