Leasing Consultant - London Towne
About The Position
The Leasing Consultant shows apartments to prospective residents with the goal of securing leases and contributes to maintaining occupancy and customer satisfaction at a premium level. The role includes completing leasing paperwork and supporting the community’s leasing, resident-retention, and office operations. General Services Corporation (GSC), which has provided multifamily housing since 1975, expects employees to act with trust, honesty, integrity, and ethical conduct. Employees are expected to communicate with customers, prospects, applicants, residents, and coworkers in keeping with the Company’s Customer Service Program and Philosophy and to follow company policies and procedures.
Requirements
- High school diploma or equivalent.
- Outstanding sales ability in a computerized environment.
- Valid driver’s license and proof of insurance.
- Passing criminal background check and pre-employment drug testing.
Nice To Haves
- One year of leasing experience.
Responsibilities
- Lease apartments at optimum rent levels and keep vacancies to a minimum.
- Greet customers by standing and smiling, and convert walk-in prospects into secured leases.
- Convert telephone calls and emails into appointments.
- Maintain a waiting list and follow up with waiting-list applicants.
- Follow up on Guest Cards by letter, telephone, and email.
- Screen applicants, including requesting and reviewing credit reports, employment references, and rental references.
- Prepare leases and conduct move-in orientations.
- Maintain the Move-in List.
- Handle subleases, renewals, extensions, and vacating notices.
- Follow through on rent increase letters and maintain files.
- Prepare prospect kits, move-in kits, move-out kits, and other promotional materials as needed.
- Promote the Preferred Employer Plan and maintain the Resident Renewal Program.
- Solicit residents’ input and opinions about their residency and recommend resident programs or policies to Management.
- Develop strategies to maximize resident retention.
- Help provide a resident environment that permits peaceful and quiet enjoyment, and work with residents and the community to determine solutions and accomplish goals.
- Assist managers and other staff members as requested.
- Maintain a customer-focused and attractive appearance in the leasing office and model, including plants, accessories, and furnishings.
- Maintain daily files and postage, office, and forms supplies; handle regular and overnight mail; and answer telephones.
- Arrange utility connections and disconnections and maintain the utility ledger.
- Walk vacant units and inspect ready units as necessary.
- Walk the property and perform property work as needed.
- Follow up on general complaints, including pet, resident handbook, auto, noise, and miscellaneous violations, in compliance with the Customer Service Program and Philosophy.
- Collect delinquent rent and check apartments for skips using delinquency information as a reference.
- Handle move-out processing.
- Work on social and other promotional events.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision coverage.
- 401(k) retirement savings plans.
- 25% employee rental discount at any GSC property.
- Paid holidays, paid sick leave, and paid vacation.
- Health Savings Account with match.
- Maternity leave.
- Employee and dependent care assistance programs.
- Short- and long-term disability insurance.
- Life, critical illness, accident, and cancer insurance plans.
- Pet insurance.
- Identity theft protection.
- Legal resources.
- Bonus opportunities of up to $10,000 throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
