Leasing Consultant

Avenue5 Residential•Austin, TX

25d

About The Position

Avenue5 Residential is seeking a Leasing Consultant for Lenox SoCo. The position coordinates apartment rental, move-in, move-out, and lease-renewal activities, while engaging with prospective and current residents to support occupancy, resident retention, and client satisfaction. The role emphasizes attentive, empathetic customer service and maintaining a quality living experience for residents. The Leasing Consultant handles leasing inquiries and tours, lease and move-in documentation, renewals, resident files, reports, and daily opening and closing procedures. The role also coordinates with maintenance on apartment readiness and resident requests, supports resident relations and activities, conducts property inspections and competitive-property shopping, and provides clerical support to management as needed. The position requires compliance with company policies and applicable health, safety, and fair housing requirements.

Requirements

High school diploma required.
Excellent customer-service and interpersonal skills, including the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate effectively and sensitively with all levels of management.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns quickly, accurately, and with adequate detail.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance required.
Must comply with all safety requirements.

Nice To Haves

Minimum of one year of previous sales experience preferred.
One year of previous residential leasing experience preferred.
Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

Provide excellent customer service to prospective and current residents and promote a quality living experience.
Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
Keep model apartments ready for tours and orient prospective and current residents to the property.
Process renewal paperwork and deliver documentation to current residents monthly.
Maintain accurate records of traffic activity in the computer and follow up with prospective residents by phone, mail, or email.
Convert phone inquiries into scheduled property tours.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
Support resident relations during residents’ tenancies and ensure requests receive prompt and accurate responses.
Shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to needed repairs.
Assist with resident work order requests and ensure work is completed in a timely manner.
Provide clerical support to management, including answering phones, filing, and processing property invoices as needed.
May assist in planning and implementing resident activities to increase resident retention.
Comply with company policies, health and safety requirements, and applicable local, state, and federal laws.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Perform other duties as assigned.