Leasing Consultant

Hawthorne Residential Partners•Mooresville, NC

19d

About The Position

At Hawthorne, Leasing Consultants—also known as Leasing & Live It Specialists—serve as the face of the apartment community and ambassadors of the Live It culture. The role focuses on creating welcoming experiences and meaningful connections with prospective and current residents. Responsibilities include conducting apartment tours, responding to inquiries, supporting leasing goals, coordinating resident events, and helping maintain an inviting community environment.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven approach to daily work.
Clear communication skills in person, over the phone, and online.
Commitment to customer service and the Live It culture of kindness, community, and connection.
Ability to connect with people, overcome objections, and influence prospects.
Willingness to receive coaching on Hawthorne's standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience is preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours that highlight the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean and welcoming office and common areas.
Assist with property marketing through social media and community outreach.
Stay informed about local market trends and competitor properties.