Leasing Consultant (200 Unit Apartment Community)

Advanced Management Company•Los Angeles, CA

5d•$23 - $23•Onsite

About The Position

Advanced Management Company (AMC) is a property management company founded in 1982, with more than 72 apartment communities in Southern California. The Leasing Consultant works at Sky Hollywood in Los Angeles, California, and combines sales, customer service, and marketing to lease apartment homes and build strong relationships with residents and prospective residents, whom AMC refers to as VIPs. The role promotes the community’s construction and renovations, amenities, and services in accordance with Fair Housing Regulations. The position pays $23 per hour, plus leasing commission, and has Wednesday and Thursday off.

Requirements

Experience in sales, customer service, and/or clerical work.
Available to work weekends.
Ability to meet or exceed AMC standards on mystery shop reports.
Proficient with MS Word, Excel, Outlook, email, the internet, and social media as used for community marketing.
Well-developed interpersonal, written, verbal, reasoning, and English communication skills.
Ability to perform intermediate-level mathematical calculations.
Punctuality, ability to follow direction from the Community Director, effective interaction with coworkers and residents, and willingness to give and receive feedback.
Maintain a professional image and attitude and follow AMC policies and procedures when conducting business with prospects, residents, and vendors.
Strong sales skills, including demonstrating features and benefits and closing leases.
Welcoming and caring attitude toward residents and prospective residents.
Responsible, professional, and ethical conduct, with strong time management, multitasking, and leadership skills.
Personal and professional integrity.
Assertive, independent, energetic, flexible, motivated, goal-oriented, driven, and organized.
Reliable daily transportation, a valid driver’s license, and valid vehicle insurance.
Physical ability to bend, stretch, reach, grasp, stand, sit, walk, and climb stairs for extended periods before taking a break.

Responsibilities

Participate in daily team meetings to uphold the Employee Promise and Vision Statement.
Open the office and complete setup tasks, including posting Craigslist advertisements, preparing refreshments, and checking flags and balloons.
Keep the leasing office, tour path, vacant apartments, amenities, and community grounds clean and appealing.
Maintain knowledge of the property, sister properties, and competitors.
Assist the Community Director with developing and implementing marketing strategies to increase property traffic and internet leads.
Convert phone calls into tours, tours into leases, and internet inquiries into tours and/or leases.
Provide effective telephone and presentation sales, property tours, follow-up, and customer service to prospective residents.
Complete guest cards, enter information into property management software, obtain required screening documents, and submit files to the Community Director.
Prepare and understand leasing paperwork from application through move-out, including move-in information, lease files, renewal letters and leases, brochures, move-out requests, and other leasing and resident-relations forms.
Coordinate resident events to encourage participation and retention.
Manage and resolve resident concerns with excellent customer service.
Place work orders and monitor outstanding requests by communicating with maintenance staff to support the 48-hour guarantee.
Complete monthly administrative tasks, including collecting and posting rent, preparing three-day notices to pay rent or quit, completing market surveys, and preparing lease bonus worksheets.
Assist with risk management to support the safety and well-being of residents, the property, and staff.
Follow company policies and procedures.
Perform other duties as assigned.