Leasing Consultant

LyvWell Apartments • Cambridge, MA

23d • $18 - $25

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents and helps prospects find a home in the community. The role manages leasing goals such as occupancy and rent growth while building positive rapport with prospects and residents. This includes managing leads in the CRM, scheduling and conducting apartment tours, encouraging applications, and guiding prospects through the leasing, screening, and move-in process.

The position combines customer service, sales, and leasing administration. The Leasing Consultant responds to prospects through calls, emails, chats, and texts; presents community and apartment information; conducts personalized tours; and uses effective sales techniques to close leases. The role also manages existing-resident leasing requests, applications, screening results, lease preparation, required documentation, and apartment readiness before move-in.

The schedule is flexible and includes evenings and weekends, when the communities are busiest. Regular days off fall between Monday and Friday. Compensation is commensurate with experience, with an hourly range of $17.66–$24.72 and a competitive commission program. The employer offers a full benefits package, paid time off, a 401(k) with company match, growth and advancement opportunities, referral bonuses, and an associate rental discount for those who live on-site.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including reaching sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and following a sales process.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws, leasing policies, and procedures.
• High energy and a sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
• Valid driver's license, depending on property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and serve as liaison during application, screening, leasing, and move-in.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about communities and apartments, conduct personalized tours, schedule tours, and show apartments.
• Use effective selling techniques to close leases and work with the onsite team to meet occupancy goals and objectives.
• Maintain knowledge of apartments, amenities, local agencies and attractions, rental rates, and competitors’ promotions.
• Monitor, qualify, and follow up on inbound leads; manage the customer experience and assigned tasks in the CRM within required time frames.
• Handle existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required move-in information and documentation.
• Inspect apartments before move-in and coordinate outstanding work with the maintenance team.
• Maintain a favorable image of the community and complete the leasing process in accordance with established policies and procedures.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount and associate rental discount for those who live on-site.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses.
• Full benefits package.
• Generous paid time off.
• 401(k) with company match.
• Growth and advancement opportunities.
• Lucrative referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED