Leasing Consultant

Avenue5 Residential, LLC • Austin, TX

26d • $20 - $22

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals. The role involves working directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The Leasing Consultant provides customer service, conducts leasing and administrative activities, helps maintain the property’s presentation and safety, and supports resident relations and property management operations.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently, prioritize effectively, and maintain urgency in a fast-paced environment.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.
• Experience with Yardi Voyager or an equivalent system is preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documents, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver required documentation to current residents monthly.
• Record traffic activity accurately in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations by responding promptly and accurately to requests throughout residents’ tenancies.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and report repair needs to maintenance.
• Help process resident work orders and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to improve resident retention.
• Follow company policies, health and safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off, including 10 paid holidays and a community service day and birthday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.
• Competitive pay and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED