Leasing Consultant - Townhomes of Bent Tree - Dallas, TX

Valiant Enterprises•Dallas, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for the Townhomes of Bent Tree community in Dallas, Texas. The role promotes resident satisfaction and aims to create a lasting, service-focused impression on visitors, prospective residents, and current residents. The Leasing Consultant works with the community team and follows company and community policies and procedures.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills for interacting with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations demonstrated in the employee handbook.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospective residents and qualify them by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports.
File and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospective residents complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental history reviews.
Submit processed applications to the Community Manager for approval.
Assist in monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Represent the company professionally.
Accept rental payments and promptly give them to the Assistant Community Manager.
Type leases, complete required paperwork, and accurately and promptly enter information into the Yardi system.
Review leases with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse them to avoid escalation.